HOTEL MANAGER – FRANSCHHOEK, WESTERN CAPE

Lead with purpose. Inspire with excellence.
Set on a serene wine estate in the heart of the Franschhoek Valley, this boutique property blends art, nature, and contemporary design to create a sanctuary of quiet luxury. We’re looking for a Hotel Manager who embodies refined leadership, attention to detail, and a deep passion for hospitality.

What You’ll Do

• Oversee all hotel operations with poise and precision.
• Lead and motivate a passionate team across Front Office, Housekeeping, and F&B.
• Maintain exceptional standards of guest experience, presentation, and service.
• Drive revenue, efficiency, and consistency across all departments.
• Collaborate with the culinary and wellness teams to create a seamless, holistic guest journey.
• Train, mentor, and develop staff to uphold excellence in every detail.

Key Performance Indicators (KPIs)

• Deliver consistently high guest satisfaction and memorable experiences.
• Maintain operational harmony between all service departments.
• Achieve financial and operational performance goals.
• Build and retain a motivated, high-performing team.
• Ensure impeccable adherence to brand, safety, and quality standards.
• Foster a culture of warmth, precision, and pride in service.

What You Bring

• 5+ years’ management experience in a luxury or boutique hotel.
• Deep understanding of fine hospitality and guest care.
• Strong financial acumen and strategic thinking.
• Exceptional interpersonal and leadership skills.
• A calm, polished, and professional presence.

This is an opportunity to lead one of the Cape’s most beautiful wine estate properties — where design, detail, and human connection come together to define true luxury.

• Maintain seamless operational flow and proactive guest engagement.
• Resolve guest and staff challenges swiftly and diplomatically.
• Ensure presentation, cleanliness, and safety standards are met at all times.
• Strengthen interdepartmental communication and morale.
• Represent management with professionalism and authority in every situation.
• Contribute to the estate’s culture of calm precision and gracious hospitality.

What You Bring

• 2–4 years’ experience in a supervisory or duty management role.
• Confident leadership and an intuitive sense of guest care.
• Excellent communication and organisational skills.
• Professional presence and ability to lead under pressure.

This is a chance to play a central role in one of the valley’s most sought-after destinations — a place where excellence is delivered quietly, but felt deeply.

Contact information

Michael