&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment.  Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.

We are looking for a young, dynamic person to join our team! If you have a “can-do” attitude, excellent command of English (both verbal and written), ability to work under pressure and take on new learning opportunities and want the opportunity to get a start in the travel industry, then this position is for you.

KEY OUTPUTS:

• Administrating of Senior Consultants files
• Admin and provisional maintenance
• Attention to detail on file details like dietaries and loading of movements and reconfirmations of files.

• Ensuring lead times for responses are met according to standard operating practices
• A good understanding of specific requirements for Groups itineraries including general groups policies
• Handling of individual bookings from quote to finalising, including invoicing and travel documents
• May from time to time be required to travel with a group or undertake site inspections with agents/guests

• Payments and payment collections

Communication and Values

• Constant, consistent and clear communication daily with reservations team and suppliers
• Upholding the values of &Beyond ... Care of the people, Care of land and Care of the wildlife

KNOWLEDGE REQUIRED:

• Good understanding of delivering excellent service to agents/guests
• Excellent written and verbal English
• Some understanding of a reservation’s environment is advantageous
• Computer literate with strong working knowledge of Basic Level Outlook, Word and Excel
• Knowledge of Tourplan or any other reservations system advantageous

SKILLS REQUIRED:

• Communication skills and an excellent command of the English language (spoken and written)
• Attention to detail
• Time & desk management including working in an orderly focused manner
• The ability to work under pressure and show initiative
• Understanding of travel industry and preferably Tour Operating specifically
• Elaborating in writing explanations or descriptions
• Exceptionally customer focused 
• Negotiation skills
• Must be computer literate and have an in-depth knowledge of Word and Excel
• Calm and professional manner of servicing agents/guests
• An independent, curious and “can do it” nature

QUALIFICATIONS REQUIRED:

• Tourism/Travel-Related Qualification (degree/diploma/certificate) preferable
• 1- 2 years administration experience preferable

PERSONAL ATTRIBUTES:

• An independent, curious and “can do it” nature
• Sense of urgency and adherence to deadlines
• Passionate about guest delight
• Diligence and self-motivation
• Be able to Travel from time to time

NOTE: It is important to note that this is an entry level administrative position with the opportunity to learn and grow within a dynamic industry and a leading travel company

The successful candidate should have an enquiring mind, be methodical, and pay attention to detail, be creative, and show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, and have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable.

We reserve the right to not make an appointment.

Contact information

Ziphozethu Bota