To serve as the first point of contact for visitors and clients, ensuring a welcoming and professional atmosphere, providing excellent front-line service and administrative support to ensure smooth daily operations. 

Know-How, Technical Skills and Experience (n. of years and where)

·        Matric /Grade 12 (NQF Level 4) is essential

·        2 – 3 years’ experience as a receptionist and/or administrative assistant

·        Proficient in MS Suite with ability to navigate on any ERP system

Behavioral Competencies/Personal characteristics

·        Ability to work independently and as part of a team

·        Attention to detail

·        Excellent verbal and written communications skills with the openness to taken instructions

·        Accountability and dependability

·        Ability to multitask and manage time effectively

·        Friendly demeanour and a professional attitude

FRONT DESK MANAGEMENT

·        Greet and welcome visitors, clients and employees in a friendly and professional manner

·        Answer and direct phone calls asking the appropriate questions, take messages and manage inquiries effectively

·        Maintain a clean and organised working area

ADMINISTRATIVE SUPPORT

·        Perform general administrative tasks such as filing, archiving, organising documents, printing, etc.

·        Assist with the preparation of documents for staff

·        Manage incoming and outgoing mail and packages, ensuring proper distribution to relevant people

·        Retrieve a list of outstanding invoices from the system and ensure the list is sent to the customer representatives

·        Effectively and efficiently load orders onto the system

·        Update stock movements as and when required

·        Order and check printer toner levels and attend to service updates for the printer with the service provider

·        Communicate with Bookkeeper on minimum levels bottled water for the dispenser

·        Book in Productions on the system and print for beltplant

CUSTOMER SERVICE

·        Address client inquiries and resolve issues promptly and professionally

·        Provide accurate information regarding company products and policies

·        Escalate customer concerns to the appropriate department when necessary

COLLABORATION & COMMUNICATION

·        Participate in team meetings and contribute to company initiatives

·        Communicate messages and information to the relevant team members

·        Support HR or other department in employee recruitment activities

Contact information

Ruan