Our client is seeking a Sales Operation Manager to join their team, located either in Lanseria (JHB) or Observatory (Cape Town). This newly created role in our client's business will be accountable for creating a world class administrative sales support function for a national sales team to enable the business to achieve its growth aspirations.

Responsibilities:

• Execute confidential secretarial and general sales related administrative functions in the Administration Department, including but not limited to the proper use of sensitive company information.

• Proactively deal with customer queries, requests, complaints and find resolutions according to company standards.
  

• Execute general sales administrative tasks for the external and internal sales team in a support function.
  

• Ensure accuracy of all data recorded.
  

• Receive, review and enter data into ERP or tracking database according to established procedures.
  

• Communicate with internal and external customers professionally at eye-level via email, phone or other communication channels.
  

• Support the sales process through generating, issuing, filing and managing all sales orders as required through the sales channels or directly from trade:

  • Administer and file all sales orders to meet financial audit standards.
    

  • Managing the sales backorders and registers.
    

  • Follow up on and constantly monitor progress of backorders and directly deal with internal and external customers.
    

  • Work closely with suppliers, freight forwarders and internal logistics to track progress of items and communicate with clients and sales teams on expected shipping dates.
    

  • Initiate and support delivery, including drop shipments and exports, and installation process to ensure flawless transition from receipt to final delivery of items to clients.
    

  • Assist the sales teams and logistics in managing loan devices in trade.
    

Skills:

• Impeccable administrative skills.

• Strong verbal and written communication skills in English (Afrikaans would be an advantage).

• Attention to detail and diligence.

• Supportive, caring & "serving" personality.

• Goal driven.

• Self-motivated and able to independently find and execute solutions according to procedures.

• High level of organisational and planning skills, and ability to manage multiple activities simultaneously.

• Excellent Microsoft Office suite skills, in particular Excel.

• Professional telephone and email etiquette.

• High work ethic, integrity, drive, energy and bias for action and customer service.

Qualifications:

• Minimum Grade 12.

• A qualification in sales and marketing is an advantage for career development.

• Minimum of 5 years’ experience in a similar role dealing directly sales administration and customers.

• Experience in imports and exports advantageous.

• Experience in a fast paced FMCG or fresh food related industry is rbeneficial, but not necessary.

• Proven administrative background in a sales or commercial admin function.

• Good knowledge and skills of SAP B1 or similar ERP systems an advantage.

• Knowledge of CRM systems and tools.

Contact information

Tamlyn Redmond