Job Title: Somm/Restaurant Supervisor

Location

KwaZulu Natal, Zululand District, Pongola

Job Type

Permanent, Full-Time

Primary Industry

Travel, Leisure, Tourism and Hospitality

Secondary Industry

Travel, Leisure, Tourism and Hospitality

Job Description

The Somm/Restaurant Supervisor is responsible for overseeing the daily operations of the restaurant, ensuring the highest standards of service, food and beverage quality, and customer satisfaction. This role requires a hands-on approach in managing the front of house team, supporting the sommelier function, and maintaining excellent guest relations within a fast-paced hospitality environment.

Key Duties and Responsibilities

• Supervise and coordinate the activities of front of house staff to ensure efficient service delivery and adherence to company standards.
• Assist in the management and presentation of the wine list, offering expert advice and recommendations to guests to enhance their dining experience.
• Manage reservations, guest enquiries, and special requests, ensuring personalised and professional customer service at all times.
• Support the sommelier function by monitoring stock levels, conducting wine tastings, and training staff on wine knowledge and service techniques.
• Ensure compliance with health, safety, hygiene, and licencing regulations within the restaurant area.
• Contribute to the development and implementation of service standards and operational procedures.
• Handle guest feedback professionally, resolving any complaints promptly and effectively.
• Maintain accurate records of stock, sales, and staff attendance.
• Support management in budgeting, cost control, and reporting activities.
• Lead and motivate the team to create a welcoming and efficient working environment.

Required Qualifications

• Qualification in Hospitality Management, Food and Beverage Service, or a related field is desirable.
• Formal sommelier certification or equivalent wine education is advantageous.

Education

• Minimum of a National Senior Certificate or equivalent qualification.
• Further education in hospitality or wine studies is preferred.

Experience

• At least three years of experience working in a supervisory or senior role within a restaurant or hospitality environment.
• Proven experience in wine service and knowledge of a broad range of wines and beverage offerings.
• Experience in customer service and team leadership is essential.

Knowledge and Skills

• Comprehensive knowledge of food and beverage service standards and practises.
• Strong understanding of wine varietals, regions, and wine pairing principles.
• Excellent interpersonal and communication skills, with the ability to engage with guests and motivate staff effectively.
• Good organisational and time management abilities.
• Ability to remain calm under pressure and handle challenging situations diplomatically.
• Proficient in using reservation and point of sale systems.
• Attention to detail and commitment to high standards of cleanliness and presentation.

Preferred Qualifications

• WSET Level 2 or higher certification in wines and spirits.
• First aid and fire safety training.
• Experience working in tourism or leisure hospitality settings.

Working Conditions

• The role is full-time and may require working evenings, weekends, and public holidays to meet operational needs.
• Work is predominantly on the premises, involving standing for extended periods and occasional lifting of supplies or equipment.
• The environment is fast-paced and customer-facing, requiring a professional appearance and approach at all times.
• Compliance with health and safety policies is mandatory.

morah@lodgistics.eco

Contact information

Megan