Because every guest’s journey begins at the front desk, where professionalism, efficiency and genuine hospitality set the tone for the entire stay.

Perched above the Atlantic Ocean in Bantry Bay, the President Hotel is one of Cape Town’s most loved destinations, where guests return for warm hospitality, seamless service and memorable experiences. As we continue our journey toward luxury, our reception team plays a vital role in shaping first impressions and delivering a polished, consistent guest experience.

We are seeking an experienced and guest-focused Hotel Receptionist who brings strong front office expertise, a genuine passion for service and proven Opera PMS experience within a large hotel environment. This role is ideal for a confident hospitality professional who understands the importance of detail, professionalism and consistency in delivering a seamless arrival and departure experience.

If you thrive in a fast-paced environment, enjoy engaging with guests and take pride in delivering exceptional service at every touchpoint, we would love to meet you.

Minimum Requirements

• Matric or equivalent qualification
• Minimum 2 years’ hotel reception experience within a large hotel environment
• Opera PMS experience is essential
• Strong guest service background in a 4 or 5-star hotel
• Computer literacy including Opera PMS and Microsoft Office
• Well-presented with a professional and polished approach
• South African ID or valid work permit

Key Responsibilities

• Welcome guests and deliver a warm, professional first impression at all times
• Ensure smooth and efficient check-ins, check-outs and billing procedures
• Handle guest enquiries, requests and concerns with care and efficiency
• Manage reservations, emails, telephone enquiries and front office administration
• Accurately capture guest information and process transactions on Opera PMS
• Complete clear and detailed shift handovers in line with procedures
• Coordinate effectively with Housekeeping, Porters and other departments
• Maintain a high standard of service aligned with the hotel’s luxury positioning

Key Skills

• Strong guest service orientation with a warm and engaging approach
• Excellent communication and interpersonal skills
• Attention to detail and strong organisational ability
• Ability to remain calm and efficient under pressure
• Team player with a positive attitude
• Professional grooming and presentation

Why Work With Us

At the President Hotel, we believe that hospitality is more than service, it is about genuine connection. Our team is passionate about creating memorable guest experiences while supporting each other and growing together.

Join us as we continue our journey toward becoming Cape Town’s most loved luxury destination.

Be part of a front office team where every welcome matters and every guest experience begins with you.

Contact information

Emhke