Front Office Supervisor                  

Oude Werf Hotel

Stellenbosch | On-Site (Permanent Contract)

People are the foundation of our business. Oude Werf Hotel is committed to treating everyone with fairness, respect, and an appreciation for their individuality. We seek out and collaborate with individuals who align with our values and demonstrate a strong potential for growth and development. By fostering an environment of clear roles, open communication, wellness, alignment, and transparency, we empower one another to thrive. This approach inspires pride, cultivates loyalty, and builds lasting relationships.

We are seeking a Front Office Supervisor to lead daily front desk operations and deliver excellent guest service from arrival to departure. The role includes supervising and supporting the team, handling guest queries and issues, managing room inventory, supporting the Duty Manager, and ensuring smooth, efficient operations while meeting performance targets.

Key Responsibilities:

–        Leadership: Supervise daily operations, providing on-the-floor coaching and mentorship to ensure the team is inspired and aligned. In addition, support operations by covering duty management shifts.

–        Guest Excellence: Monitor guest sentiment and quality standards to ensure every journey, from arrival to farewell, is memorable.

–        System Management: Manage room inventory and shift logistics using Opera Cloud and other integrated hospitality tech.

–        Problem Solving: Act as the primary point of contact for guest resolutions and service recovery.

–        Operational Results: Support the team in achieving upselling targets while maintaining impeccable financial accuracy and smooth operational processes.

Requirements:

–        Matric

–        Hospitality-related Tertiary Qualification (advantageous)

–        2–4 years of front office experience, with 1+ years in a supervisory role in hospitality environment

–        Computer literate with experience with MS Office and 2 years’ experience in Opera Cloud

–        Ability to Work various shifts

–        Strong leadership and team supervision skills

–        Knowledge of hotel procedures, reservations, and guest services

–        Strong problem-solving and decision-making abilities

Competencies:

–        Devotion to quality

–        Results orientated

–        Team Building

–        Initiative

–        Directing

–        Structuring

–        Providing feedback

–        Analyzing and forming opinions

We offer:

–        An empowering environment.

–        A remuneration package including risk benefits

–        21 working days leave per annum

–        Other company benefits

–        Training and development opportunities

To apply, please click on the apply button and follow the instructions.

Closing date: 14 April 2026

We are an equal opportunity employer.

Only short-listed external applicants will be contacted.

Contact information

Aanisah Brinkhuis