&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company. 

The Reservations & Commercial assistant - based in Peru from quote to confirmation, manages rates and availability, updates passenger data, supports sales and market research, and maintains communication with guests, suppliers, and internal teams.

KEY OUTPUTS:

Responsibilities

• Handling reservation requests from either e-mail, telephonic or fax.
• Processing of reservations from quote to finalising, including reservations, invoicing, collecting of payment and travel documents.
• Maintain rates and availability in siteminder.
• Check accurate information in online platforms.
• Quote and make reservations via telephone, emails and online in due time.
• Weekly follow up on quotes for FIT and groups.
• Weekly update passenger data in access for upcoming guests.
• Maintain updated database  in Maximizer.
• Sales calls follow up emails when needed.
• Assist Commercial Manager in market researches.
• Support in the preparation of reports and market analysis.
• Weekend reservations shifts.
• Visit local DMCs, and trade clients abroad if required.
• Interaction with guests, telephonically and via email.
• Interaction with colleagues, guests and suppliers.
• Backup for colleagues when they are away from the office.
• Expanding product knowledge through attending training sessions.
• Upholding the values of &Beyond ... Care of the people, Care of land and Care of the wildlife.

• Effectively communicate and follow up with South America Reservations team members.
• Provide timely feedback to South America Reservations team.
• Work within the broader &Beyond sales CRM system.
• Generate monthly reports in line with central reporting standards, timeframes and guidelines

Finance

• Send deposit and payments reminders to guest and travel agencies.
• Make sure payments are updated.
• Charge credit cards from guests and record payments in system.

EXPERIENCE REQUIRED:

• Sales and luxury tourism product experience preferred
• Willingness to work in a global team of professionals.
• Route planning management and strong knowledge of key regions across Peru.
• Experienced in using Tourplan.
• Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience.
• Lateral thinking ability.
• Initiative.
• Must be able to cope under pressure to meet guests’ needs.
• Attention to detail.
• Diligence and self-motivation to meet deadlines.
• Willingness/ability to share information and teach and inspire others.
• Fluent in written and spoken English.

QUALIFICATIONS:

• At least 3 years relevant experience/ Diploma

Please talk to your manager before applying.

We reserve the right to not appoint.

Contact information

Caitlin Royal