We are seeking a Client Delivery Associate to join our Cape Town team.

Responsibilities:

• To fulfil Client briefs in a timely and cost effective manner.

• To deliver superior service every time to both Clients and Candidates.

• To build, manage and grow Client relationships and add value to the Client proposition offering.

• To build, manage and grow Client relationships and add value to the Client proposition offering.

• Maintains and develops strategically important relationships with key accounts.

• Is able to create milestones for account progression.

• Nurtures and builds a contact base of senior level decision makers across their Clients and market.

• Leverages relationships to identify wider business opportunities for other departments.

• Proactively cross sells at all times.

• Assists Sales function in delivering strategic Sales goals.

• To deliver superior service every time to both Clients and Candidates.

• Meets all company standards on systems and processes to ensure superior service levels are delivered to all customers.

• Consistently updates team on latest developments and updates within their Client base and market.

• Can discuss regulatory issues with confidence.

• Is seen as a ‘trusted advisor’ in their market.

• Manages both Client and Candidate expectations.

• Ensures regular and timely client reviews are conducted.

• Facilitates Client Call Backs to monitor performance levels and maximise business opportunities.

• To fulfil Client briefs in a timely and cost effective manner.

• Monitors their own performance and adheres to SLA for each client.

• Monitor the effectiveness of each account ratios and delivery.

• Agrees and produces a SLA for all jobs including timeframes and KSF’s.

Skills:

• Softer skills.

• Credibility.

• Influencing skills.

• Empathy levels.

• Good listener.

• Builds rapport quickly and easily.

• Confidence.

• Relationship builder and nurturer.

• Networker.

• Interview areas to measure:

  • Ability to work to deadlines and follow a process.

  • Evidence of being a Team player.

  • Ability to control through influence and questioning.

  • Negotiation skills (managing the offer process).

  • Nurturing relationships and building on existing business.

Contact information

Tamlyn Redmond