Our client is seeking a Head of Air Freight to join their team, located in Johannesburg.
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Identify and develop potential, sustainable customer relationships.
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Respond to customer enquiries / complaints.
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Lead in engagements and strategic customer interfaces with Key Account Contacts.
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Provide leadership in the areas of product and business development, resource utilisation, Country organization and activities.
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Support and co-ordinate the development, implementation and localisation of key initiatives and programmes.
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Facilitate and support country’s efforts in maintaining healthy relationships with trade bodies and government agencies & authorities, including being an active subscriber or participant of global research agencies.
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Establish KPI’s and obtain agreement & commitment from Country management.
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Provide guidelines and support for the implementation of programs such as security regulation to meet country mandated regulatory requirements.
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Carrier contact/negotiation (AFR) according to corporate policy and local requirements.
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Carrier contract/relationship and performance management.
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Interact with commercial team (at country level) in terms of pricing.
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Defines, implements, monitors and enforces service and quality standards, in cooperation with product management (in Regional Office).
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Responsible for EBIT result at country/country group level AFR.
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Defines, monitors and enforces targets to the operational units.
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Select and assigns key positions to reach targets.
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Analyses costs and cost structure of production on country/country group level, and derives improvement measurements and actions.
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Responsible for constant improvement and optimization of production means (cost management), e.g. make or buy.
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Defines and implements Airfreight ISO standards in line with corporate instructions.
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Responsible for operational management, Production sites, Traffic management, Technical support (buying, capacity etc.), Local purchasing on country/country group level for AFR according to corporate policy.
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Proposes IT needs.
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Responsible for Preferred Carrier adherence.
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Responsible for Operational KPI’s.
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Determine organizations structure, roles and responsibility and performance targets for the function.
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Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness.
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Develop a team spirit and multitasking capabilities within the team.
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Plan, organise and direct an efficient and effective function.
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Develop KPI’s with team members and monitor individual performance.
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Conduct performance appraisal, including coaching.
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Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
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Identify training needs and opportunities to develop a highly skilled functional department.
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Directing the customer to the right WH solution.
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Work with logistics engineers in development of Resources Planning and Manage Solution Design.
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Preparation of the contracts with the customers, with whom an agreement on the new business is reached.
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Providing market research and information on the basis of managed customers, rivals and sector.
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Determining the needs of the customers and business model.
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Liaises with Sales on Sales activities and provides pricing and margin guidance, supports on bids, RFQs and customer presentations.
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Ensure smooth and safe operations for the respective sites, following respective SOP’s and optimizes the costs of operations using all available levels such as work force, site related and technological topics.
