Currrently looking for a Head of Road Freight to manage, control and develop the Road freight (RFR) business activities in the area in accordance with the group business strategy and local
business environment to deliver maximum profit and optimize business assets and human resources. Achievement of targets for RFR as per budgets in the country.
Responsibilities
Customers
Identify and develop potential, sustainable customer relationships
Respond to customer enquiries / complaints
Lead in engagements and strategic customer interfaces with Key Account Contacts
Provide leadership in the areas of product and business development, resource utilisation, Country organization and activities
Support and co-ordinate the development, implementation and localisation of key initiatives and programmes
Facilitate and support country’s efforts in maintaining healthy relationships with trade bodies and government agencies & authorities, including being an active subscriber or participant of global research agencies
Establish KPI’s and obtain agreement & commitment from Country management
Provide guidelines and support for the implementation of programs such as security regulation to meet country mandated regulatory requirements
Carrier contact/negotiation (RFR) according to corporate policy and local requirements.
Existing customer retention & continued patronage.
Timely & amicable settlement of customer issues
Alignment of Country RFR plans with country/regional/global standards
Maintenance of healthy trade relationships
Achievement of agreed KPI’s
Regulatory requirements are met
Market Share
Stakeholders
Oversees the transport portal (Saloodo)
Carrier contract/relationship and performance management
Interact with commercial team (at country level) in terms of pricing
Defines, implements, monitors and enforces service and quality standards, in cooperation with product management (in Regional Office)
Responsible for EBIT result at country/country group level AFR.
Compliance to corporate policy
Win-win partnership/contract/business arrangements
Defined KPI’s/Performance Dimensions
Achievements of KPIs
Quality input provided for marketing & pricing policy development
Defined quality measures Achievement of quality KPI’s
People management
Determine organizations structure, roles and responsibility and performance targets for the function
Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness
Develop a team spirit and multitasking capabilities within the team
Plan, organise and direct an efficient and effective function
Develop KPI’s with team members and monitor individual performance
Conduct performance appraisal, including coaching
Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets
Identify training needs and opportunities to develop a highly skilled functional department
Skills
In-depth knowledge in the Logistics industry especially the Road freight product
Excellent country and regional geographical knowledge for cross boarder routings
Commercially astute with excellent business acumen
Presentation and facilitation skills.
Excellent training skills
Strong Customer-facing and interaction skills
Excellent Communication skills - spoken and written.
Outstanding Negotiation and interpersonal skills
Strong Leadership skills
Analytical, organisational and motivational skills
People Management skills
Customer Orientation:
Planning & Organizing.
Decision Making
Qualifications
Minimum 10 yrs in Logistics Industry
Must have worked in a Leadership role for at least 8 years in a reputed Organization
Degree in business Management or a related field
