We are seeking a highly skilled IT Change Manager with proven expertise in managing and coordinating changes across complex enterprise applications built on the Microsoft .NET technology stack (C#, ASP.NET, MS SQL Server, IIS) as well as React and Docker. The ideal candidate will have at least 5 years of experience in application support and change management within enterprise environments, with a structured and analytical approach to incident, problem, and release management.

This role requires a balance of technical proficiency, process discipline, and strong communication skills to ensure controlled, risk-free implementation of changes across multiple systems and environments.

Key Responsibilities

• Lead and manage the end-to-end Change Management process for enterprise applications and infrastructure.

• Ensure all changes are properly assessed, documented, tested, and approved before implementation.

• Coordinate with development, QA, operations, and business stakeholders to plan and execute changes with minimal disruption.

• Oversee the change calendar and maintain visibility of upcoming releases and deployments.

• Conduct impact analysis to assess potential risks and dependencies associated with proposed changes.

• Facilitate Change Advisory Board (CAB) meetings and ensure compliance with governance standards.

• Collaborate with application support and incident management teams to resolve issues and implement preventive measures.

• Support and monitor application environments built on .NET (C#, ASP.NET), MS SQL Server, IIS, React, and Docker.

• Drive continuous improvement in change management processes and tools.

• Maintain comprehensive documentation of all changes, incidents, and resolutions for audit and knowledge-sharing purposes.

Required Skills & Experience

• Minimum 5 years of experience providing application support and managing changes in enterprise-level environments.

• Solid understanding of:

  • Microsoft .NET technologies (C#, ASP.NET)

  • MS SQL Server – query optimization, deployment validation, rollback management

  • IIS – configuration, deployment, and troubleshooting

  • React – front-end release coordination and version management

  • Docker – containerized deployments and rollback strategies

• Proven experience with ITIL-based change, incident, and problem management.

• Strong knowledge of release management and deployment pipelines (CI/CD).

• Experience with version control systems (Git) and ticketing tools (e.g., Jira, ServiceNow).

• Excellent analytical, planning, and communication skills.

Preferred Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field.

• ITIL Foundation or Practitioner Certification.

• Experience with cloud environments (Azure, AWS) and container orchestration (Kubernetes).

• Familiarity with DevOps practices and automation tools.

Contact information

Yandiswa D