The core purpose of this role is to drive sustainable member growth, retention, and satisfaction within the medical scheme industry by enhancing engagement strategies, optimising onboarding and benefit utilisation, and leveraging data-driven insights. The role collaborates across functions to deliver a seamless, value-rich healthcare experience that supports both member needs and business objectives.

Requirements

Grade 12, with a three-year tertiary FAIS-compliant diploma or degree

RE5

Class of Business Training

Five to eight years of relevant experience in customer success, growth management, or member relations within the medical scheme, healthcare, or insurance industry

A valid driver’s license and own transport

Key Competencies

Able to perform well under pressure

Good interpersonal relations

Business insights

Strong analytical and statistical skills

Good problem-solving skills

Contact information

Belinda Scheepers