We are looking for a Candidate Delivery and Engagement Manager to join our team.

Job Purpose:

• To lead and manage the process of identifying, attracting, and engaging candidates to fulfill specific business briefs and requirements.
• To provide strategic leadership and support to internal delivery functions and departments.
• To oversee the proactive tracking and continuous management of the candidate customer journey.
• To identify and capitalize on new business opportunities through market research and lead generation.

Key Responsibilities:

1. Candidate Engagement and Fulfillment:
• Supervise the team in mapping potential candidates within new and existing clients.
• Oversee interview processes, including telephone screening and CV advising.
• Ensure effective name gathering and candidate care calls for new acquisitions.
2. Internal Delivery Function Support:
• Lead support for delivery and business development processes.
• Enforce compliance with pre-employment checks, company policy, and relevant legislation.
• Maintain high service standards for candidates and clients.
• Implement accurate database management and adherence to company systems and reporting.
3. Candidate Journey Management:
• Manage existing candidate databases, track career progressions, and service active and passive candidates.
• Set and deliver against candidate service level agreements.
• Identify and engage passive candidates and Most Place-able Candidates (MPCs).
4. Business Development and Opportunity Identification:
• Coordinate reference checking and proactive marketing of MPCs.
• Facilitate lead generation and decision-maker identification.
• Stay informed about industry trends and news.

Softer Skills Required:

• Excellent communication and advanced questioning skills.
• Ability to influence and engage with candidates at all levels.
• Market expert with the ability to articulate specialist knowledge.
• Proficiency in LinkedIn, job boards, and other candidate portals.

Interview Areas to Measure:

• Administrative proficiency and detail orientation.
• Ability to follow a process through from start to completion.
• System expertise and ability to learn swiftly.
• Confident telephone manner and communication skills.
• Persistence, tenacity, and coachability.

Key Performance Indicators (KPIs):

• New candidates registered on the database weekly.
• Number of candidate interviews conducted.
• Candidates refreshed or regenerated from ‘Passive’ to ‘Active’.
• Leads generated and decision-makers added to the database.
• Quality and number of shortlisted candidates.
• Percentage of candidates forwarded to interviews.
• Most Place-able Candidates marketed.
• References taken.

Contact information

Tamlyn Redmond