Our client is looking for a dynamic and results-driven Regional Coach to lead operational excellence and drive business growth. The role involves overseeing key operational metrics, improving customer satisfaction, and optimizing team performance to meet strategic objectives.

Responsibilities

• Drive operational and marketing initiatives to achieve targeted sales growth and meet budgeted objectives.
• Monitor and analyze key performance indicators such as ROCC audit scores, speed of service, and customer satisfaction metrics.
• Implement corrective and preventive actions to address audit findings and operational gaps.
• Manage expenses within budgeted limits while identifying areas for cost optimization.
• Provide accurate financial reports in collaboration with finance teams.
• Optimize inventory levels to align with the business's stock tolerance, minimizing stock discrepancies.
• Conduct regular ROCC audits to ensure compliance with operational standards and protocols.
• Implement preventive maintenance schedules to minimize downtime and improve equipment reliability.
• Enhance customer satisfaction through continuous improvement initiatives informed by OSAT metrics.
• Analyze staff turnover metrics and implement retention strategies in collaboration with HR.
• Identify high-potential employees and develop individualized growth plans.
• Facilitate training, mentorship, and succession planning to groom future leaders.

Key Skills

• Leadership: Strategic thinking, decision-making, and the ability to inspire teams.
• Communication: Clear articulation of ideas, active listening, and negotiation skills.
• Analytical: Data-driven decision-making and attention to detail.
• Customer Focus: Commitment to delivering high-quality services and exceeding expectations.
• Collaboration: Cross-functional teamwork and stakeholder relationship management.
• Adaptability: Flexibility in dynamic environments and resilience under pressure.
• Proven track record in Quick Service Restaurant (QSR) operations, including budgeting and forecasting.
• Familiarity with organizational effectiveness, operations management principles, and financial strategies.
• Strong background in operational leadership and achieving customer-focused results.

Qualifications

• Degree in Business, Operations Management, or a related field.

Contact information

Tamlyn Redmond