Our client is looking for a proactive and detail-oriented Key Account Manager to manage and nurture relationships with key clients and support market growth efforts.

Responsibilities:

• Client Relationship Management:
• Build and maintain strong, long-term relationships with new and existing clients.
• Understand client needs, objectives, and challenges.
• Ensure accurate documentation, pricing, and stock information is provided to clients.
• Facilitate timely provision of shipping and clearing documentation.
• Assist with managing client credit limits and debtor accounts.
• Order Management:
• Collaborate with the team leader to ensure efficient order processing.
• Monitor labelling and special requirements for various orders.
• Escalate significant issues to the Business Development Manager (BDM) as needed.
• Reporting and Brand Development:
• Assist the BDM in creating supplier reports and providing market feedback.
• Support brand development efforts to identify sales opportunities and increase revenue.
• Monitor brand performance and recommend adjustments to achieve objectives.
• Contract and Negotiation:
• Ensure shipping and payment terms are mutually beneficial.
• Manage pricing, discounts, and service level agreements.
• Administration:
• Handle diverse, fast-paced tasks with extreme attention to detail.
• Perform strategic administrative duties and filter tasks effectively.
• Problem-Solving and Conflict Resolution:
• Address and resolve client concerns promptly.
• Develop preventive strategies to mitigate future issues.
• Market and Industry Research:
• Stay informed on industry trends and competitive landscapes.
• Provide clients with relevant insights and solutions based on market knowledge.
• Sales and Revenue Targets:
• Support the BDM in achieving sales and budget targets for assigned markets.
• Monitor and report on key performance indicators (KPIs).

Key Skills:

• Strong communication, negotiation, and interpersonal skills.
• Strategic thinking and problem-solving abilities.
• Excellent organizational skills with extreme attention to detail.
• Quick decision-making and adaptability in a fast-paced environment.
• Proficiency in administrative and technological tools.
• Relationship-building and customer-focused mindset.
• Self-motivated and goal-driven with a resilient approach.
• Innovative, strategic thinker with a solution-oriented attitude.
• Proven experience in key account management or a similar role.
• Strong understanding of company products, services, and industry dynamics.
• Results-oriented with a history of meeting or exceeding sales targets.

Qualifications:

• Bachelor’s degree in Business or a related field.

Contact information

Tamlyn Redmond