&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment.  Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.

KEY OUTPUTS:

• Prepare welcome and departure notes for guests as well as personalized special notes
• Check guests in during the day and manage dietaries, or any other special requests ensuring that all relevant departures are informed.
• Meet all guests, check-ins, check outs, hosting guests and site-inspections
• Ensure all information received from guests is shared with the relevant department using this information to elevate their experience. 
• Ensuring all organizational requirements around delivering an andBeyond guest experience at Ngala Safari Lodge is planned for and executed on a daily basis
• Ensure our brand standards are always maintained in all areas that make up the guest experience
• Represent the andBeyond brand in appearance and behaviour 
• Create an environment where the andBeyond culture & DNA is fostered
• Innovate new ideas and ways to edge the brand and improve
• Guest Delight- Both in the bush and at the lodge. To be able to plan, action and create guest delights. Innovation in creating new guest delight experiences  
• Create personalised touchpoints for each guest and plan their stay to ensure an exceptional personalised experience is created for each guest
• Check set ups for breakfast, lunch, tea and dinner and host meals ensuring smooth running of service from the kitchen, Butler and Bar teams
• Review guests scores and develop creative solutions to address any negative feedback received to ensure the same mistakes aren’t repeated   
• Ensure all guest areas are always tidy and styled to the BOPs
• Work closely with Butlers, Operations Manager and Lodge Manager to maintain a high service standard always elevating and exceeding the guest experience
• Willingness to assist the Lodge Manager, Operations Manager and Hospitality Manager with monthly stock takes and any stock orders that need to be placed
• Assisting with general administrative work, including guest bills, daysheets and gratuities
• Assisting with general management of stock control and ensuring stock is issued correctly 
• Keep open communication with all departments and allow information to run through freely
• Assist Hospitality Manager and Operations Manager with lodge operations when they are on leave 
• Checking arrival rooms and ensuring it is up to standard before guests arrive
• Assist with the Safari Shop when required
• Developing and enhancing the Wild Child programme
• Assist with training ensuring you are on top of new trends and sharing learnings
• A person with a positive attitude
• Willingness to learn and grow
• Open to feedback 

KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS):

• At least 1 year’s relevant experience in a 5-star operation 
• Experience in a similar role within the andBeyond group beneficial 
• Managerial experience key
• Company knowledge (andBeyond and Wild Impact)
• Valid unendorsed SA driver’s license essential
• Knowledge of the surrounding communities
• PANstrat Knowledge beneficial 
• MS office knowledge essential
• Ability to host a diverse range of alternative experiences and activities beyond the current offerings, such as fitness classes, archery, cooking lessons, crocheting, and art workshops beneficial

SKILLS REQUIRED:

• Communication skills - with guests and fellow staff members
• Lateral thinking ability
• Flexibility 
• Initiative and creativity
• Professional, courteous, hospitable to guests
• Must be able to cope under pressure to meet guests needs
• Leadership and team player
• Organizational abilities and problem-solving skills
• Honest, have good integrity, proactive and driven person who has career ambitions
• Good interpersonal skills
• Passion for guest delighting
• Diligence and self-motivation to meet deadlines
• Willingness/ability to share information and teach and inspire others
• Wine & food experience preferred

PREVIOUS WORK EXPERIENCE REQUIRED:

• Experience in the service industry especially in dealing with guests and staff
• Experience in a 5-star establishment is advantageous 
• Managerial experience

This is a permanent live-in position, based at Ngala Safari Lodge.

We reserve the right not to make an appointment.

Contact information

Ziphozethu Bota