Key Responsibilities:

Beverage Service:

• Take drink orders accurately and efficiently from guests, both at the bar and in designated seating areas (if applicable).

• Utilize your beverage knowledge to recommend drinks that suit guest preferences, including classic cocktails, beers, wines, and non-alcoholic options.

• Prepare a variety of cocktails, following recipes precisely and maintaining quality and consistency.

• Ensure proper identification is checked for alcoholic beverages.

• Serve beverages with confidence and proper technique, using appropriate glassware and maintaining a clean presentation.

Guest service:

• Provide exceptional customer service, ensuring guests have a positive and enjoyable experience at the bar.

• Anticipatory service:  go beyond simply taking orders and fulfilling requests, reading guest cues and proactively offering suggestions to enhance the dining experience.

• Build rapport and personalization: establish genuine connections with guests, remember preferences, offer personalized recommendations, and ensure comfort and enjoyment to guests.

• Handling challenging situations:  exhibit poise and professionalism when faced with difficult guests, complaints, or unexpected circumstances, find solutions to maintain satisfaction.

• Assist guests with menu selections, dietary requirements, and special requests, providing knowledgeable recommendations and information about menu items.

Revenue Generation:

• Actively upsell, suggestive selling and cross-sell opportunities to maximize revenue per guest.

• Collaborate with the management team to implement promotional initiatives and strategies to drive revenue growth.

• Meet and exceed individual revenue targets set (food& beverage) (weekly/monthly)

• Bar Upkeep & Maintenance

• Maintain a clean and well-stocked bar throughout your shift. This includes restocking supplies, cleaning equipment, and following all sanitation protocols.

• Report any equipment malfunctions or maintenance needs to the Bar Manager.

Inventory Management:

• Participate in inventory control by keeping track of liquor, beer, and other bar supplies.

• Daily stock take and wastage reporting

• Assist with ordering supplies as needed.

Qualifications And Education Requirements:

• Grade 12.

• Strong knowledge of alcoholic beverages, including cocktails, beers, wines, and spirits.

• Excellent communication, interpersonal, and customer service skills.

• Ability to work effectively under pressure and prioritize multiple tasks.

• Ability to stand for long periods of time and move quickly throughout the bar.

• Strong work ethic, attention to detail, and a commitment to providing exceptional service.

• Basic math skills and cash handling experience are a plus.

• Ability to learn and adapt to new drink recipes and techniques.

• Must be at least 21 years of age (or the legal drinking age in your jurisdiction).restaurant management software and POS systems.