Job Overview:

We are seeking a highly skilled and detail-oriented Credit Controller to join our finance team within the hotels group. The Credit Controller will play a crucial role in managing the credit and collections process, ensuring timely payments from our customers, and maintaining strong relationships with both internal stakeholders and external clients.

Key Responsibilities:

• Credit Management:
• Abide with appropriate credit risk categories for customers in accordance with company policies and risk tolerance.
• Monitor payment profiles and assess the risk of potential bad debts, implementing strategies to mitigate risks effectively.
• Invoicing and Billing:
• Review billing discrepancies and resolve any issues promptly to facilitate timely payments.
• Collections:
• Proactively contact customers to follow up on outstanding instalments and overdue accounts, utilising effective communication skills to negotiate payment arrangements and resolve disputes.
• Maintain comprehensive records of collection activities, payment agreements, and customer interactions.
• Escalate delinquent accounts to senior management when necessary and recommend appropriate actions, including legal recourse if required.
• Relationship Management:
• Collaborate closely with internal departments, including sales, reservations, and operations, to address customer inquiries, resolve billing discrepancies, and streamline the credit control process.
• Build and maintain strong relationships with customers, serving as the primary point of contact for credit-related inquiries and fostering a positive customer experience.
• Reporting and Analysis:
• Prepare regular feedback reports on credit performance metrics, including debtors ageing reports, collections, DSO (Days Sales Outstanding), and bad debt reserves, to support decision-making and strategic planning.
• Identify trends and patterns in customer payment behaviours, offering insights to improve credit policies and collection strategies.

Required for Competence:

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field. Credit management qualification (added advantage).
• Proven experience in credit control, accounts receivable management, or a similar role.
• Strong understanding of financial principles, credit risk assessment techniques, and collections best practises.
• Excellent communication skills, both verbal and written, with the ability to interact confidently with customers and internal stakeholders at all levels.
• Detail-oriented mindset with exceptional analytical skills and the ability to prioritise tasks effectively in a fast-paced environment.
• Demonstrated problem-solving abilities and a proactive approach to resolving issues and improving processes.
• Ability to maintain confidentiality and handle sensitive financial information with integrity.

Experience:

• 3-5 years of experience as a Credit Controller.
• Proficient in MS Office/Advanced Excel Skills.
• Proficiency in financial software and ERP systems.