Our client, a leader in the logistics and supply chain industry, is seeking a proactive and results-driven Key Accounts Manager to oversee and expand relationships with high-value clients. This role focuses on delivering exceptional service, ensuring efficient supply chain solutions, and driving strategic account growth to align with organizational goals.

Responsibilities

• Build and nurture strong, long-term relationships with key logistics clients to foster loyalty and trust.
• Act as the primary point of contact for clients, addressing their logistics and supply chain needs promptly and effectively.
• Develop and implement customized account plans to achieve client satisfaction and revenue growth.
• Identify opportunities for upselling logistics services such as warehousing, freight forwarding, and transportation solutions.
• Collaborate with operations, transport, and customer service teams to ensure seamless delivery of logistics services.
• Analyze client performance metrics, prepare reports, and present insights to stakeholders for continuous improvement.
• Stay ahead of market trends, logistics innovations, and competitor offerings to provide proactive client solutions.
• Negotiate service agreements, pricing structures, and terms to secure sustainable and profitable contracts.
• Ensure compliance with regulatory and industry standards in all client operations.
• Maintain accurate records of client interactions, service deliverables, and opportunities in CRM systems.

Key Skills

• Strong understanding of logistics, supply chain management, and transport operations.
• Excellent relationship-building and client management skills.
• Strategic problem-solving abilities to address complex logistics challenges.
• Negotiation expertise to secure contracts and drive mutually beneficial outcomes.
• Analytical mindset to track performance and identify growth opportunities.
• Proficiency in logistics software, CRM tools, and Microsoft Office Suite.
• Exceptional communication skills for effective client and team collaboration.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.
• Minimum of 5 years of experience in key account management within the logistics or supply chain industry.
• Proven track record of achieving client satisfaction and revenue growth in a logistics context.
• Familiarity with industry regulations and compliance requirements.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.

Contact information

Tamlyn Redmond