Our client is looking for a highly skilled Workshop Manager/Field Services professional to oversee the daily operations of a workshop. The ideal candidate will manage a team of technicians and ensure that repairs and maintenance on agricultural machinery and equipment are carried out efficiently and safely. This role requires a hands-on leader who is experienced in field service, with the ability to travel to client locations for on-site repairs.

Responsibilities:

• Oversee the daily operations of the workshop, ensuring the maintenance and repair of equipment such as Claas, Vaderstad, Deutz Fahr, and Eicher Tractors are completed on time.
• Manage spare parts stock levels, ensuring availability for all maintenance and repair tasks.
• Market workshop services to farmers to increase the volume of incoming work.
• Lead and manage a team of mechanics and warehouse staff, maximizing productivity and enforcing company policies and safety protocols.
• Conduct performance evaluations, provide coaching, and promote a culture of accountability within the team.
• Ensure all workshop operations comply with safety regulations and best practices.
• Coordinate with the stores department to ensure the timely procurement of parts.
• Implement strategies to reduce costs, improve service turnaround time, and enhance safety standards.
• Manage on-site machinery diagnostics, repairs, and routine maintenance for clients.
• Install, commission, and provide training on machinery and equipment to staff.
• Maintain strong communication between departments to ensure efficient workflow.
• Ensure customer service requests are actioned promptly, exceeding client expectations.
• Manage job cards and reporting, ensuring multiple tasks are completed within tight deadlines.

Key Skills:

• 3-5 years of experience in a senior technician or similar role.
• Strong technical skills in tractors, planters, and agricultural equipment.
• Proficiency in electrical systems and diagnostics.
• Strong organizational and time management skills with the ability to manage multiple tasks and meet deadlines.
• Leadership and team management abilities, with a proven track record of improving staff performance.
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to work independently and take initiative in solving complex problems.
• Proficiency in computer literacy for managing job cards and reporting.
• Willingness to travel long distances for field service and on-site repairs.
• Fluent in English.
• Valid driver’s license.
• Experience in field service, involving travel to client locations.

Qualifications:

• Qualified Diesel Technician (Red Seal, Section 13).

Contact information

Tamlyn Redmond