Our client is looking for an experienced Account Manager to join their team in a role that combines exceptional client service, relationship management, and analytical skills. The role is ideal for someone passionate about delivering top-tier client experiences within a technology-driven environment.

Responsibilities:

• Provide end-to-end support for clients throughout the booking process, ensuring a seamless experience.
• Manage and nurture client relationships at the account level, consistently enhancing client satisfaction.
• Conduct in-person and virtual training sessions to guide clients through the platform effectively.
• Support travelers with payment-related queries, ensuring quick and effective resolutions.
• Ensure timely receipt and reconciliation of payments by maintaining clear communication with clients.
• Collaborate with external service providers for various forex functions as needed.
• Act as an ambassador for the brand, exemplifying the company’s values and commitment to client success.

Key Skills:

• Strong interpersonal skills with a commitment to excellence in client service and relationship building.
• Exceptional presentation and communication skills in both written and spoken English.
• Analytical mindset with a proven aptitude for working with numbers.
• High level of organization and attention to detail.
• Self-management skills, with the ability to meet deliverables on time and uphold quality standards.
• Experience in the travel industry is highly advantageous.
• Advanced skills in Excel are a plus.
• A minimum of 3-5 years’ experience in a client services role, ideally in a direct account management capacity.

Qualifications:

• Recognized three-year qualification, preferably with coursework in finance, statistics, or economics.

Contact information

Tamlyn Redmond