Job Title: Front of House Namibian Citizen (Caprivi Strip)

Location:

Namibia

Job Type:

Permanent, Full-Time

Primary Industry:

Travel, Leisure, Tourism and Hospitality

Job Duties:

- Greeting and welcoming guests in a professional and friendly manner - Managing reservations and bookings for guests (Phone, email OTAs) - Providing information about services and facilities - Handling guest inquiries, requests, and complaints promptly and efficiently - Ensuring the front desk area is clean and organised - Coordinating with other departments to meet guest needs - Assisting with check-ins and check-outs - Processing payments and maintaining accurate records - Performing administrative tasks as required - Maintain standards & SOPS - Upsell guest activities -Cashups, invoives, orders, supplies and basic stock control.

Required Qualifications:

- Excellent communication and customer service skills - Ability to work effectively in a fast-paced environment - Strong attention to detail and organisational skills - Proficiency in using computer systems and software (excel, google, POS/booking systems) - Flexibility to work shifts, including evenings and weekends

Education:

- High school diploma or equivalent qualification required

Experience:

- Previous experience in a customer service or hospitality role preferred

Knowledge and Skills:

- Knowledge of lodge operations and procedures - Ability to multitask and prioritise tasks effectively - Problem-solving skills and the ability to handle difficult situations with tact and diplomacy - Fluency in English (additional languages a plus)

Preferred Qualifications:

- Certification in hospitality management or related field is advantageous

Working Conditions:

Remote location so will be on a cycle system to be discussed in the interview

Please email me your CV to megan@lodgistics.eco

This is a very exciting opportunity to gain exeptional experience

Contact information

Megan