We are seeking an experienced IT Knowledge Transfer Specialist with a solid background in application support for enterprise-level systems built on the Microsoft .NET technology stack (C#, ASP.NET, MS SQL Server, IIS), as well as React and Docker.

The successful candidate will play a critical role in ensuring the seamless transfer of technical and operational knowledge between teams, supporting the stabilization and sustainability of systems post-deployment. This role requires a structured approach to incident, problem, and change management, with strong documentation, training, and communication skills.

Key Responsibilities

• Develop and execute knowledge transfer plans to ensure effective handover of technical and support knowledge between teams (e.g., project to operations, vendor to internal teams).

• Document system configurations, operational procedures, troubleshooting guides, and FAQs.

• Deliver training sessions, workshops, and walkthroughs for support and operational teams.

• Collaborate closely with developers, QA engineers, and support analysts to capture critical technical insights.

• Review and validate existing documentation for completeness, accuracy, and relevance.

• Maintain a centralized knowledge repository using tools such as SharePoint, Confluence, or ServiceNow Knowledge Base.

• Support incident and problem management by ensuring lessons learned and resolutions are documented and shared.

• Ensure application support teams are fully equipped to maintain systems built on .NET (C#, ASP.NET), MS SQL Server, IIS, React, and Docker.

• Identify knowledge gaps and implement targeted training or mentoring to close them.

• Contribute to continuous improvement of knowledge management processes and best practices.

Required Skills & Experience

• Minimum 5 years of experience in application support for enterprise-level systems.

• Strong technical proficiency in:

  • Microsoft .NET Framework (C#, ASP.NET)

  • MS SQL Server – writing queries, performance troubleshooting

  • IIS – configuration and maintenance

  • React – understanding of front-end structure and support processes

  • Docker – deployment and environment management

• Proven experience with incident, problem, and change management processes (ITIL preferred).

• Experience creating and maintaining technical documentation and knowledge base articles.

• Strong ability to translate technical concepts into clear and understandable content.

• Excellent communication and presentation skills for conducting training and knowledge-sharing sessions.

• Experience using collaboration and documentation tools (e.g., Confluence, SharePoint, Notion, ServiceNow).

Preferred Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

• ITIL Foundation Certification or equivalent experience.

• Familiarity with DevOps or Agile environments.

• Exposure to cloud platforms (Azure, AWS, GCP).

• Experience in technical writing or training development.

Contact information

Yandiswa D