Dream Hotels & Resorts lives by its 8 core values. Our team is dedicated to being reliable and accountable, fostering empathy to understand others' feelings and collaboratively find solutions, and prioritizing sustainability in environmental, financial, and social aspects. Rooted in humanity, trust, dynamism, excellence, and joy, we celebrate diversity, prioritize integrity, embrace creativity, pursue quality, and foster a joyful work environment to connect people with our surroundings and each other. These play a part in our day-to-day decision making & operational requirements.

Job Overview:

Piekenierskloof Mountain Resort is seeking a dedicated and enthusiastic Front Office Co-Lead to join our team. This role involves overseeing the front office operations, ensuring exceptional guest service, and maintaining smooth daily operations. The ideal candidate will be a team player with excellent communication skills, a strong customer service mindset, and the ability to handle multiple tasks efficiently.

Key Responsibilities:

• Assist in managing the front office team, including receptionists, concierge staff, and bellhops: Support the Front Office Manager in overseeing daily activities and ensuring that all front office staff are performing their duties efficiently and professionally.
• Ensure a high standard of guest service, addressing guest inquiries, and resolving any issues or complaints promptly: Provide excellent customer service by being responsive to guest needs, handling inquiries, and resolving complaints effectively to ensure guest satisfaction.

• Oversee check-in and check-out procedures, ensuring accuracy and efficiency: Supervise the processes of guest arrivals and departures to maintain highstandards of accuracy and efficiency, ensuring a seamless experience for guests.
• Coordinate room assignments and manage reservations to optimize room occupancy: Work closely with the reservations team to allocate rooms and manage bookings, aiming to maximize occupancy rates and meet guest preferences.
• Assist with training and mentoring front office staff, ensuring they are knowledgeable about the resort’s services and facilities: Play a key role in the professional development of front office team members by providing training, guidance, and mentorship to ensure they are well-informed and skilled.
• Handle cash transactions, process payments, and manage the front desk cash float: Ensure that all monetary transactions are handled accurately and securely, maintaining the integrity of the front desk’s cash operations.
• Monitor and maintain cleanliness and appearance of the front desk area and lobby: Ensure that the front desk and lobby areas are kept clean, tidy, and presentable, creating a welcoming environment for guests.
• Collaborate with other departments to ensure seamless guest experiences: Work with other departments such as housekeeping, maintenance, and food and beverage to coordinate efforts and ensure that guests receive consistent and high-quality service throughout their stay.
• Prepare reports related to front office operations, including occupancy reports, guest feedback, and staffing needs: Compile and analyze data to produce reports that provide insights into front office performance, guest satisfaction, and resource allocation.
• Assist in implementing and maintaining standard operating procedures (SOPs) for the front office: Support the development and enforcement of SOPs to standardize operations, enhance efficiency, and ensure compliance with industry standards and company policies.

Theoretical Knowledge:

• Diploma or degree in hospitality management or a related field.
• Proven experience in a front office role, preferably in a hotel or resort environment.
• Excellent customer service and interpersonal skills.
• Strong leadership abilities and experience in managing a team.
• Proficiency in hotel management software and Microsoft Office Suite.
• Excellent organizational skills and attention to detail.

Contact information

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