PURPOSE OF THE JOB

To provide technical support, troubleshooting, and maintaining IT systems and infrastructure within the organization including managing network systems, supporting software and hardware installations, and assisting in the daily operations of the IT Division .

OUTPUTS /RESPONSIBILITIES

• Maintain accessible technology with current equipped hardware and software under supervision

a)        Troubleshoot hardware, software and network operating system.

b)       Disseminate with all hardware, software and network operating system

c)        Provide orientation to new users of existing technology

d)       Provide individual training and support on request.

e)        Maintain current and accurate inventory of technology hardware, software and resources.

• To ensure maintenance of accessible technology hardware and software
• Monitor the effective use of technological services under supervision

a)        Troubleshoot all technology issues

b)       Maintain log and /or list of required repairs and maintenance.

c)        Research current and potential resources and services

d)       Make recommendations about purchase of technology resources

e)        Provide network access to all staff and other stakeholders

f)         Install network cables

g)       Connect and set up hardware

h)       Load all required software

i)         Provide network accounts and password

j)         Monitor installation of lock out programs

k)        Install and maintain proof and passwords

l)         Input and maintain IP address

m)      Advise staff of security breach and /or change in password or security status

f)         Monitor hardware is stripped and secured before disposal.

• To improve productivity
• Facilitate helpdesk services.

a)         Conduct quality technical support service to clients.

b)         Provide support in windows-based software systems with a networking component.

c)         Provide technical support on answering telephone, communicating with clients, diagnosing hardware and software malfunctions, troubleshooting problems, replacing hardware and installing new software on clients’ machines.

• To ensure effective help desk services.

REQUIRED QUALIFICATIONS AND EXPERIENCE

Qualifications

Grade 12 and National Diploma  (NQF 6)  in Information Technology or relevant qualification or equivalent qualification.

Experience

No experience required.