Position: Restaurant Supervisor

Company: Luxury Game Lodge Location: Karoo, 2.5 Hours out of Cape Town, South Africa

About Us: Our established luxury game lodge, located amidst the breathtaking Karoo beauty, offers an unparalleled experience of elegance, comfort, and adventure. We take pride in providing a high-quality dining experience that celebrates local ingredients and exceptional service, encompassing breakfast, lunch, and dinner.

Position: Restaurant Supervisor

Job Description:

We are seeking a dedicated and experienced Restaurant Supervisor to join our team. The ideal candidate will oversee the restaurant operations, ensuring that our guests receive exceptional and personalized service that reflects the luxury and provenance of our lodge. This is a unique opportunity to be part of a pioneering team in a stunning and unique environment.

Responsibilities:

• Supervise day-to-day restaurant operations to ensure quality and consistency.

• Develop and maintain high standards for food quality and guest satisfaction.

• Manage and train restaurant staff to deliver outstanding service.

• Oversee the setup and cleanliness of the dining area.

• Coordinate with the kitchen and other departments to ensure seamless guest experiences.

• Handle guest inquiries, complaints, and feedback professionally and efficiently.

• Monitor inventory and supplies to ensure readiness for service.

• Maintain a discreet and professional demeanour at all times.

• Ensure compliance with health and safety regulations.

Key Performance Indicators (KPIs):

1. Guest Satisfaction: Maintain high levels of guest satisfaction with dining services.

2. Quality Assurance: Ensure consistent quality in food and service.

3. Staff Training & Development: Implement effective training programs to enhance restaurant performance and service delivery.

4. Cost Control: Manage the restaurant budget to meet financial targets without compromising quality.

5. Health & Safety Compliance: Adhere to and enforce all health and safety regulations.

6. Inventory Management: Monitor and maintain optimal inventory levels to prevent shortages or excess.

7. Efficiency: Ensure timely and efficient restaurant operations to meet guest expectations.

8. Guest Personalization: Ensure personalized services that cater to individual guest preferences.

9. Team Collaboration: Foster a positive and productive work environment through effective communication and teamwork.

10. Maintenance Coordination: Collaborate with the maintenance team to address any issues promptly.

Qualifications:

• Proven experience as a Restaurant Supervisor or similar role in a luxury hospitality setting.

• Strong leadership and management skills.

• Excellent communication and interpersonal abilities.

• Up-to-date knowledge of restaurant trends and best practices.

• Strong organizational and problem-solving skills.

• Ability to work in a fast-paced, dynamic environment.

• Diploma in Hospitality Management or a similar field is advantageous.

Benefits:

• Competitive salary.

• Opportunities for professional growth and development.

• A unique and picturesque work environment.

Interested candidates are invited to submit their CV and a cover letter detailing your experience and passion for hospitality.

Contact information

pascale