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Change Manager (YD/INS/27/01/26)

Overview

Reference
YD/INS/27/01/26

Salary
ZAR0 - ZAR0/hour

Job Location
-- South Africa

Job Type
Contract

Posted
27 January 2026


Change Manager (Intermediate–Senior)

Contract: 12-month renewable
Start Date: ASAP
Location: Hybrid 
Reporting To: Programme Director / Head of Transformation
Practice Area: Business & IT Change | Internal Product Enablement
Rate: Market-related 

Role Purpose

We are seeking an experienced Change Manager to lead the people, process, and adoption aspects of enterprise change initiatives, with a strong focus on new internal product development and enablement.

The role partners closely with product, technology, operations, HR/L&D, and business stakeholders to design and deliver change strategies that ensure readiness, accelerate adoption, and embed sustainable outcomes across business and IT.

Key Responsibilities

Change Strategy & Planning

  • Develop and execute an integrated change strategy covering stakeholder engagement, change impacts, communications, training, resistance management, adoption metrics, and reinforcement.

  • Conduct structured change impact assessments, stakeholder analyses, readiness assessments, and risk/issue tracking aligned to delivery plans.

  • Design targeted interventions including leadership alignment, readiness sprints, change champion networks, communication waves, and hypercare planning.

Execution & Enablement

  • Design and deliver role-based product enablement, including learning paths, quick-start guides, playbooks, job aids, and reference materials.

  • Partner with L&D to scale enablement via LMS and blended learning approaches.

  • Lead go-live readiness activities and post-go-live hypercare (on-site or virtual) to accelerate adoption and minimise disruption.

  • Orchestrate tailored communications such as executive messaging, town halls, demos, newsletters, videos, and FAQs.

Business & IT Integration

  • Work closely with product, engineering, PMO, and service management teams to align change activities with release trains, cutovers, and ITIL CAB/change governance.

  • Ensure impacted processes, SOPs, and controls are updated, communicated, and embedded into BAU operations.

Measurement & Benefits Realisation

  • Define and track adoption KPIs and OKRs (e.g., activation, usage depth, productivity, quality, and support ticket trends).

  • Monitor adoption and readiness data, identify lagging cohorts, and implement corrective interventions.

  • Support benefits realisation from baseline through to sustained adoption.

Stakeholder Leadership

  • Coach sponsors and people leaders to effectively lead change.

  • Build and activate a network of change champions.

  • Proactively manage resistance, escalating risks and blockers with clear options and recommendations.

Required Experience

  • 7–12+ years’ total experience, with 5+ years in enterprise organisational change management (OCM).

  • Proven experience delivering internal product launches, platform implementations, or large-scale process transformation with measurable adoption outcomes.

  • Experience working across both business and IT environments.

  • Exposure to complex or regulated industries (e.g. Financial Services, Telecoms, Public Sector, FMCG, Mining) is advantageous.

Skills & Methodologies

  • Strong grounding in change frameworks such as ADKAR, Prosci, Kotter, and Bridges.

  • Experience working in Agile environments (Scrum / SAFe).

  • Familiarity with ITIL change governance / CAB processes.

  • Excellent communication and facilitation skills, from executive level to end users.

  • Data-driven mindset with the ability to define, track, and act on adoption metrics.

  • Tools: Microsoft 365, SharePoint, LMS platforms, Power BI or similar analytics tools.

Qualifications & Certifications (Advantageous)

  • Bachelor’s degree in Business, IT, Organisational Psychology, or a related field.

  • Prosci / CCMP certification.

  • Agile or Scrum certification.

  • ITIL Foundation

    Key Deliverables

    • Change Strategy and Plan including stakeholder and impact assessments, risk log, communication and training plans.

    • Role-based enablement assets (guides, videos, playbooks, in-app support).

    • Active change champion network.

    • Periodic readiness and go/no-go reports aligned to releases.

    • Adoption dashboards tracking KPIs and benefits realisation.

    • Post-go-live hypercare reports and BAU handover documentation.

    KPIs / Success Measures

    • User adoption and sustained usage of core features.

    • Reduction in support tickets and time-to-proficiency.

    • Training completion rates and stakeholder engagement levels.

    • Achievement of business outcomes aligned to product OKRs.

    • Sustained adoption and stable metrics 90 days post-launch.

                                                                                                                                                                                                                                                         


Contact information

Yandiswa D