Our client is seeking a Regional Area Coach who will be responsible for leading the region by ensuring that all employees are focused on exceeding customer expectations for service, quality, cleanliness and values. 

Responsibilities:

• Drive and lead operational initiatives to achieve targeted sales growth and meet budgeted objectives.

• Collaborate with cross-functional teams to develop and implement strategic plans aligned with organizational goals.

• Oversee the management of expenses in line with the allocated budget, ensuring cost-effectiveness and efficiency.

• Analyse financial data to identify areas for cost savings and implement strategies to optimize margins.

• Monitor and manage stock losses to align with the business's tolerance of 0.4% negative stock.

• Implement effective inventory control measures to minimize stockouts and overstocks, ensuring optimal stock levels.

• Develop and implement strategies to mitigate the impact of unaccounted variances & damages

• Conduct regular ROCC audits to ensure compliance with operational standards and protocols.

• Analyse audit results to identify areas for improvement and implement corrective actions.

• Implementation of effective preventive maintenance programs.

• Improved reliability and longevity of operational assets.

• Implementation of process improvements resulting in enhanced speed of service.

• Regular reporting on key performance indicators and improvement initiatives to stakeholders.

• Conduct regular assessments of OSAT metrics to identify trends and areas for improvement.

• Provide training and support to operational staff to enhance accuracy in their tasks.

• Work with suppliers to maintain the quality of raw materials and ingredients.

• Collaborate with HR to develop and execute retention strategies.

• Identify high-potential employees and create individualized development plans.

• Work with leaders to ensure a smooth transition for key roles in succession planning.

Skills:

• Ability to make informed and timely decisions,

• Capability to analyse complex situations and devise effect solutions,

• Ability to articulate ideas and instructions clearly and concisely,

• Ability to negotiate and collaborate with different stakeholders,

• Willingness and ability to adapt to changing priorities and environments,

• Capability to inspire and motivate team members to achieve common goals,

• Skill in resolving conflicts within the team and promoting a positive work environment,

• Ability to delegate tasks effectively and empower team members,

• Ability to work effectively with teams from different departments,

• Skill in establishing and maintaining positive relationships with internal and external stakeholders.

Qualifications:

• Degree in business, operations management or related field

• QSR is required.

• Proven track record in QSR.

• Familiarity with business and financial principles.

• Experience in budgeting and forecasting.

• Knowledge of organisational effectiveness and operations management.

Contact information

Tamlyn