INCOMING CONSULTANT - SALES FLOOR

PORTUGUESE SPEAKING

ABOUT THE JOB

A Incoming Consultant is responsible for reviewing and retrieving all incoming orders, requests and queries and validating member information and assigning orders to the relevant teams.

The main role of the ICU Consultant is to verify member details, products and quantities for all new orders received from incoming and update details as required. The role allocates payment received and will contact the member if any discrepancies are picked up, confirming delivery address and liaising with the member as to when it will be dispatched before allocating the order to the correct Processing team.

The main role of the CSI consultant is to receive or retrieve a ticket / query on the Odoo system daily or via the Teams Sales Floor Query Group and ensure no outstanding tickets and queries are left behind. The CSI consultant endeavours to resolve these queries timeously and with a sense of urgency.

ABOUT YOU

• Must have HIGH attention to detail
• Strong numeracy skills and able to multitask
• Must be a team player and be able to communicate information through teamwork
• Goal driven, Service Delivery and Member satisfaction should be your passion
• Excellent verbal and written communication, with English the main medium of communication and other South African/ African languages an added advantage.
• Must show commitment – the position requires flexibility and after-hours availability when required (especially during peak periods)
• Must be able to work well under pressure and achieve deadlines within a fast-paced environment.
• Must be computer Literate – excellent Microsoft Office Suite proficiency required.

THE HATS YOU MAY WEAR

1. Investigator: able to identify problems/concerns with execution of a duties and inform relevant parties
2. Team player: Communicate between teams positively and confidently to achieve goals
3. Quality assurer: Consistently checks the detail and quality of every job they execute
4. Focused: Able to carry out a repetitive and admin intensive tasks for long periods of time
5. Cultural ambassador: implement the companies values and culture in the execution of duties and through interactions with all

WHAT OTHER DETAILS / EXPERIENCE / REQUIREMENTS MAKE OUR EYES LIGHT UP, YOU ASK?

1. Grade 12 or equivalent is advantageous
2. Relevant computer skills / certifications
3. Office administrative skills
4. Ability to handle multiple tasks and projects with high attention to detail.
5. Excellent written and communication skills.
6. Computer literate MS Office, Word/Excel/Power Point.
7. Portuguese Speaking

*Only CV’s that meet all requirements will be considered. If you have not heard back within 14 working days of the closing date, please consideryour application unsuccessful.

Contact information

Wenz