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Regional Manager (Kenya) (EA_RM_KENYA)

Overview

Reference
EA_RM_KENYA

Salary
$/month

Job Location
-- Kenya

Job Type
Permanent

Posted
15 May 2025

Closing date
29 May 2025 22:59


&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care for the sustainability of our communities and environment. Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.

KEY OUTPUTS:

  • Overall management of the &Beyond Kenya lodge operations:

AndBeyond Guest Experience

  • Maintaining of andBeyond brand & guiding standards
  • Development of new experiences & setting new standards
  • Implementation of project edge deliverables
  • Driving positive guest feedback & service excellence
  • Planning with Regional Team on training interventions & strategies
  • Attending Regional Support Team Meetings
  • Reviewing and acting on Guest Feedback Human Capital
    • Mentor and grow lodge management individuals and teams
    • Succession planning
    • Assessing training needs around the region and coordinating resources to conduct training
    • Drive Academy strategy and goals
    • Ensure HC statutory processes are in place
    • Ensure HC recognition processes are in place
    • Development Conversations Impact
      • Ensure Sustainability Statistics are accurate, submitted on time & used as a management

tool

  • Support & drive AF projects
  • Drive our purpose in guest experiences
  • Implementation of Regional Impact Strategy
  • Achievement of 2030 goals
  • Support & co-ordination of regional impact teams
  • Drive Nairobi as the central hub for regional procurement Financial Management
    • CAPEX budgeting
    • Implementation of Capex plans
    • Setting and managing budgets
    • Monthly Reviews of performance
    • Facilitation of training & system implementation
  • Support procurement process & systems Health & Safety & Risk
    • Ensure Park Doctors procedures are in place
    • Ensure that reporting of all incidents are documented and within the required time frame
    • Ensure that all safety procedures, emergency procedures are in place & staff trained
    • Support management in ensuring all licensing is in place
    • Ensure all key staff are first aid trained
    • Ensure full compliance with country OH&S standards of operations Nairobi Office
      • Support the GH/DMC/Reservations, Finance, Sales and IT Teams in Nairobi
        • Ensure that the AndBeyond DNA is practiced in our regional offices and aligned to lodge practices
        • Promote weekly communication and morning meetings Relationships
          • Meet with agents where Sales requires assistance in relationship building
          • Attend Sales shows
          • Manage relationships with landlords & conservation bodies where we operate
          • Manage relationships with competitors & government bodies

KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS):

  • Fluent English (written and spoken) and Kiswahili (spoken) an advantage
  • Previous management training & experience in operational support
  • Sound knowledge of Hospitality including food and bar
  • Sound knowledge of Ranger and Field experience – strategy and key deliverables
  • Sound knowledge of Guest Experience – service, brand, Guest Delight
  • Sound knowledge of Human resources – &Beyond culture, strategy and key deliverables
  • Sound knowledge of Fleet management – vehicle maintenance plans strategy and key deliverables
    • Sound knowledge of R&M within lodges – strategy and key deliverables as well as proven abilities to project manage and successfully execute major build projects
    • Strong financial understanding, budget management, Capex planning and analytical skills with proven track record of solid financial performance
    • Good understanding of labour law and labour relations in Kenya

SKILLS REQUIRED:

  • Operate in an informal but highly driven and results oriented environment
  • Self- driven, motivated and organised
  • Excellent problem solving skills
  • Project management skills, and lodge opening experience
    • Being comfortable and confident presenting and explaining complex operating solutions and concepts and proposals to the Executive as well as other stakeholders
    • Comfortable in dealing with diverse cultures, languages and environments
    • An eye for detail on numbers and analysis of financial results
    • The ability to be firm and principled when necessary
    • Ability to implement systems (Manual or IT) as well as other systems
    • Drive, effect and enact change
    • Communication skills - with guests, agents, journalists and fellow staff members
    • Professional and courteous


Contact information

Caitlin Royal