Our client with a national footprint within the financial sector seeks the duties of a highly skilled Learning and Development Manager.

Key Responsibilities

• Client Service & Relationship Support

  • Act as a primary point of contact for clients regarding administrative queries, documentation, and follow‑ups.
  • Support Wealth Managers in preparing for client meetings, including compiling statements, reports, and investment summaries.
  • Maintain a professional, client‑centric approach in all interactions.
  • Assist with client onboarding, KYC/FICA verification, and account maintenance.

  Administrative & Operational Support

  • Prepare, process, and track investment instructions, withdrawals, switches, and policy amendments.
  • Ensure all documentation is complete, accurate, and compliant before submission.
  • Maintain up‑to‑date client records on CRM and internal systems.
  • Coordinate with product providers, platforms, and internal departments to resolve queries and expedite processing.

  Advice & Compliance Support

  • Assist Wealth Managers with preparing financial‑planning documentation, including ROAs, investment proposals, and product comparisons.
  • Ensure all advice files meet FAIS, FICA, POPIA, and TCF requirements.
  • Maintain accurate compliance records and support internal audits.
  • Monitor outstanding requirements and ensure timely completion of compliance tasks.

  Reporting & Portfolio Administration

  • Prepare client portfolio reviews, performance summaries, and consolidated reports.
  • Track investment transactions, contributions, and policy anniversaries.
  • Monitor workflow pipelines and ensure timely follow‑ups on pending items.
  • Assist with data integrity checks and system updates.

  Team & Process Support

  • Mentor junior assistants and contribute to team knowledge‑sharing.
  • Identify process inefficiencies and recommend improvements.
  • Support Wealth Managers with diary management, meeting coordination, and task prioritisation.
  • Assist with client events, communication campaigns, and operational projects.

  Qualifications & Experience

  • Matric (Grade 12) required; a relevant financial‑services qualification (e.g., RE5, NQF Level 5 in Wealth Management) is highly advantageous.
  • Minimum 4–6 years’ experience in a wealth‑management, investment, or long‑term insurance environment.
  • Strong understanding of investment products, retirement funds, risk‑cover solutions, and financial‑planning processes.
  • Experience working with financial platforms and CRM systems.
  • Excellent proficiency in MS Office (Excel, Word, Outlook).

  Key Competencies

  • Exceptional organisational and administrative skills.
  • Strong attention to detail and accuracy.
  • Excellent communication and client‑service abilities.
  • Ability to work independently and manage multiple priorities.
  • High level of professionalism, confidentiality, and integrity.
  • Problem‑solving mindset with a proactive approach.
  • Ability to support advisers in a high‑performance environment.

Contact information

Pieter