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IT SUPPORT TECHNICIAN (F6325B EG SUPT)

Overview

Reference
F6325B EG SUPT

Salary
ZAR/month

Job Location
- South Africa -- Tshwane Metro -- Pretoria

Job Type
Permanent

Posted
28 October 2025

Closing date
10 Nov 2025 02:00


An established company with national footprint within the financial sector is seeking to hire a highly skilled Junior IT Support Technician to join their team. This is an excellent opportunity for an individual with strong technical skills to grow their career within a reputable organisation. Your:

  • Formal Education:
    • Relevant degree or diploma
    • Microsoft 365 Fundamentals (MS900)
    • Microsoft Azure Fundamentals (AZ900)
    • ITIL V3/4
  • Experience:
    • Minimum of 2 years’ experience in a support role
    • Experience working in Microsoft 365 Environment
    • Experience working in Microsoft Azure Environment
  • Critical Competencies:
    • Strong customer service acumen
    • Strong technical knowledge (Microsoft 365, networking, server maintenance)

will enable you to do the following duties:

  • Support
    • Provide desktop and end user support to all users.
    • Implement instructions or requests in line with company procedures
    • Support implementation of projects in line with company procedures
    • Continuously update information in the assigned ticketing system
    • Create and continuously update site documentation
    • Fault tracking and reporting
    • Regular feedback to internal stakeholders and line manager
    • Educate employees regarding IT matters and Group policies, processes and standards
  • Processes
    • Facilitate support function in line with support and ticketing process
    • Implement support in line with agreed service levels
    • Educate employees about and enforce support and ticketing process
    • Effectively communicate during the fault resolution process
  • Technology
    • Identify any shortcomings and opportunities to improve infrastructure
    • Identify and communicate any recurring problems
    • Monitor technological infrastructure (networks and computer systems)
    • Full working knowledge of Microsoft 365.


Contact information

Pieter