Key purpose of the role:

Complete, accurate and proactive billing.

Credit policy compliance.

Monitoring of metrics in terms of invoices.

Customer service delivery and satisfaction, loyalty, and long-term profitability.

 Responsibilities:

Cashbook receipting  

• Receipting of daily payments
• Receipting of monthly debit orders
• Receipting of monthly unpaid debit orders
• Agency discount calculations and receipting

Credit control 

• Sending client invoices (on request and following up)
• Sending clients statement (on request and following up)
• Calling clients to follow up on outstanding payment.
• Agency remittance advice compilation and converting

Solving customer queries

• Reconciling customer accounts.
• Tracing payments.
• Providing clarity on billings.
• Ensure maintenance is done when reported to finance.

Journals         

• Journaling of payments paid in advance / upfront.
• Journaling intercompany payments.

Internal Support Finance       

• Processing intercompany recoveries.
• Blocking of outstanding accounts and assist with legal handover.

Internal Support Sales

• Sending ageing to reps
• Confirmation of upfront payments for new contracts and vetting of new account
• Calling clients for short payments on upfront payments

Debit order     

• Debit order adjustment
• Increase debit order amount on escalated contracts.

Requirements:

Qualifications & Experience:

• Matric or a relevant post Matric qualification
• Minimum 3-5 year’s administration and debtors experience
• Advanced Computer literacy, with specific reference to Excel
• Knowledge of ITS/NAV will be an added benefit.

Personal Competencies:

• Team player with knowledge and experience in working with multiple teams.
• Can communicate within the team and contribute to the overall success of the team.
• Demonstrated ability to creatively develop solutions to problems.
• Effectively prioritizes workload.
• Must be able to handle multiple tasks and priorities.
• Good oral and written communication skills
• Ability to perform mathematical calculations accurately, including percentages, fractions, decimals, and simple mathematical formulae.
• Highly motivated with an ability to solve practical problems and follow written, verbal, or other instructions with several concrete variables.
• Attention to detail and the ability to organize complex information neatly and accurately.
• Strong organisational and time management skills

Contact information

Lindsey