&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. 

&Beyond is built on exceptional people who give passionately to their craft, care deeply for our guests, and protect the environments and communities in which we operate.

Every ‘&Beyonder’ contributes meaningfully to our purpose and global impact regardless of role or function. For this reason we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.

KEY RESPONSIBILITIES:

• Interaction with guests, colleagues, and suppliers, both telephonically and via email
• Selling &Beyond products and services
• Providing professional and consistent guest service
• Supporting colleagues by providing backup cover when required
• Creative, well-designed itineraries aligned with guest expectations
• Payments collected and documentation issued correctly and on time
• Guest budgets managed and achieved within agreed parameters

KEY OUTPUTS:

• Accurate and timely handling of all guest enquiries
• All enquiries responded to in a timely and efficient manner
• Consistently positive, friendly, and welcoming guest experience
• Seamless operational support during colleagues’ absence
• Continuous improvement in product and destination knowledge

KNOWLEDGE REQUIRED:

• A good knowledge on any of the destinations that &Beyond promote within South America
• A good knowledge on FIT and Groups policies and procedures
• A good knowledge of the lodges and properties within Chile and ideally Argentina
• Working experience in tour operating and general reservations procedures
• A passion for delivering service excellence
• An in-depth knowledge of Tourplan advantageous
• A willingness and aptitude to learn

SKILLS REQUIRED:

• Communication skills and fluent in written and spoken English
• Understanding of travel industry through study or work experience
• Attention to detail
• Working in an orderly manner to ensure that files can be continued by other Consultants when necessary
• Good understanding of terms and conditions, product knowledge, third party and &Beyond Product destinations
• Excellent computer skills including:
  • Tourplan advantageous
  • MS Office applications such as Word, Excel, PowerPoint and Outlook
  • WETU
  • People’s person with great communication skills
  • Good organisational ability
  • Initiative
  • High energy levels needed
  • Must be able to ADD VALUE
  • Able to travel; flexibility in terms of working hours
  • Self-driven; very responsible but fun; passionate about &Beyond
  • Proactive, have a sense of urgency and be able to act quickly to resolve problems
  • Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses 
  • Understanding and knowledge of the different markets in which &Beyond operates in
  • Relevant understanding of Business to create and formulate a strategy and make commercial decisions
  • Sales process and methodologies
  • Problem-solving skills
  • Experiential Creativity (Crafting Experiences)
  • Guest/Client Delight

PREVIOUS WORK EXPERIENCE REQUIRED:

• Minimum of five years previous tour consulting experience required

This is a permanent position

Please speak with your manager before making your application.

We reserve the right not to make an appointment.

Contact information

Ziphozethu Bota