• High-Level Operational Oversight and Complex Risk Management.
• Provide strategic guidance to the team in line with corporate vision and organisational goals, effectively communicating their implications.
• Focus primarily on managing complex risk placement, liaising with internal and external stakeholders as required.
• Evaluate and report on the unit’s performance to the COO, setting realistic goals and managing capacity.
• Oversee adherence to compliance standards and work towards optimising processes to ensure the quality of service.
• Engage in strategic projects and operational improvements to enhance underwriting practices.
• Uphold and maintain quality standards that promote client satisfaction and cost efficiency.

People:

• Team Management and Development.
• Foster a positive work environment that supports the professional growth and development of team members.
• Ensure high staff morale, effectively managing internal and external relationships.
• Motivate and lead underwriters, building and maintaining a cohesive team.
• Promptly address operational performance issues and escalate irresolvable problems to the COO.

Client Service Excellence:

• Provide strategic support to the sales team in acquiring and retaining profitable business.
• Ensure the prompt resolution of customer queries/complaints, maintaining open lines of communication during the process.
• Implement work routines that align with operational plans, effectively managing service delivery goals.
• Oversee the correction of unprofitable policies and ensure that policies are not overexposed.

Technology:

• Continuous Improvement and Efficiency.
• Drive changes aimed at improving operational effectiveness and efficiency.
• Deliver periodic reports on performance and potential improvements to the COO.
• Identify and recommend areas or ways to enhance processes and procedures.