&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.

KEY RESPONSIBILITIES:

• Relationship building – with – staff, guests, governmental departments, the community, the industry (agents and other lodges),
• Development – working with the Wild Impact in community development, proactive wildlife conservation in the Serengeti and the people within the organization
• Business efficiencies – cost control, local produce, quality of product
• Human Capital structure – maintaining and enhancing – understanding and adherence
• Product development on guest experience – lodge, food, game experience, all guest touch points
• Engaging – with the people, the culture, the work style, the expectation
• Regular assessment of the functionality, efficiency and strength of all operational equipment, vehicles, generators and buildings
  • Provide disciplined and inspirational leadership to the Serengeti Under Canvas team as well as effective management to ensure highest levels of productivity and service excellence
  • Ensure &Beyond values are actively engaged and nurtured within staff teams

OUTPUTS:

• Overall responsibility for the effective management and running of Under Canvas Camps.
• To ensure both camps and brand are taken to the next level of service standards.
  • Overall Responsibility for budget creation and management. CAPEX structuring and planning responsibility.
  • Overall Day to Day Management of the camps, including Under Canvas one and two, and all the back of house departments
  • Daily meeting with Camps Managers and Heads of Department to discuss the daily plan, including arrivals, departures, maintenance, food, special requests, bush banqueting
  • Create strategy for guest delight, staff welfare, health and safety and training. Ensure plan is implemented and managed throughout the year
  • Create annual and monthly training plans for all departments and structure external training and exchanges with other lodges where possible
  • Create and maintain skills development plan
  • Creating an environment where the &Beyond Golden Thread is continuously met and visible throughout the daily functioning of the camps

Revised – Jan 21