The Global People Master Data Management service line works in partnership with the Group P&O Data governance team to deliver the people (employee and contractor) data and process strategy for the Group in accordance with GSS principals.  The service delivery is to administer and support the relevant Anglo American Group P&O policies within the agreed Service Level Agreements (SLA). The incumbent will deliver a successful Global Organisational Management, Employee and Contractor Maintenance function.

PURPOSE

he PMDM Administrator plays a critical role within the Global People Master Data Management service line, working in close collaboration with the Group P&O and Data Governance team to support the delivery of Anglo American’s global people data and process strategy. This role is instrumental in ensuring that employee and contractor data is managed with precision, consistency, and in full alignment with Global Shared Services (GSS) principles.

As a key contributor to the administration and support of Group P&O policies, the PMDM Administrator ensures that all services are delivered within the framework of established Service Level Agreements (SLAs). The incumbent will be responsible for executing core data management activities, including Global Organisational Management and Employee and Contractor Maintenance, with a strong focus on data integrity, compliance, and operational excellence.

This position requires a detail-oriented and process-driven individual who thrives in a collaborative, fast-paced environment. The successful candidate will support the seamless flow of people data across systems and functions, enabling accurate reporting, informed decision-making, and consistent employee experience across the Group.

The purpose of this role is to ensure governance, data integrity and business support for all Anglo-American Group Functions and Business ensuring delivery of exceptional, on-time, high quality customer service.

WORK OF ROLE

Service Delivery to Business Units and Group Functions (Anglo American):

Organisational Data Maintenance and Services:

• Organisational Data Maintenance:

• Accountable for timely and accurate processing within the required Service Level Agreements (SLA), of:
  • Global Foundational objects – SAP on premise / SuccessFactors
  • Individual & Bulk Organisational data updates – Navigator⁺
  • Retained organisational data fields - SAP on premise
• Accountable for performing continuous master data validations
• Accountable for administering compliance to Group (and BU where applicable) HR policies and procedures
• Continuously perform data cleansing and rationalisation of Organisational data
• Bank creation
• Maintenance of planned compensation, where applicable

Employee Data Management services:

• Contractor Engagement and Maintenance:
  • Manage contractor lifecycle -Onboarding, maintenance and termination of contractor profiles.
  • Ad-hoc administrative support
  • Manage AD access, licenses, and manage queries through to resolution and escalation issues where relevant
  • Review onboarding, maintenance and termination forms/templates
  • Manage queries through to resolution and escalation issues where relevant
  • Group Functions request for all Employee Data related requests
  • Liaising with P&O based in Singapore, the UK and South Africa

• Accountable for timely and accurate processing within the required Service Level Agreements (SLA), of:

• Maintain Work Schedule for Contractors
• New Vendor Creation
• Immigration Compliance relevant to Contractors
• Management of the Contractor Engagement Portal and HR Portal for Group Functions onboarding activities including:

• People Data Maintenance Services:

• Joiner and Mover data validation and maintenance:
  • Validating all data received from JML, including copies of all relevant data i.e dependents information, marriage certificates, ID verifications, EEA1 forms etc
  • Liaising with other service lines to ensure completeness of onboarding.

• Leaver Data Validation & Maintenance:
  • Ensuring that all leaver data is up-to-date and verified before termination takes place
  • Bulk Leaver Data Validation & Maintenance (VSP)
  • Liaising with other service lines to ensure completeness of offboarding

• Personal & Job Change Data Validation & Maintenance
• Individual and Bulk Employee Movements
• Immigration Compliance

Foreign National Documentation Management

• Data Quality Assurance
• Manage and monitor data integration

Reporting:

• Assist with scheduled reporting to stakeholders as per SLA requirements, where possible expand these to pursue value delivery to the client through data insights and analytics.
• Capture and support monthly KPI reporting inputs to enable a view of activity of the regional service delivery team.
• Provide ad hoc reporting where required

People:

• Demonstrate behaviour in line with Anglo American’s values.
• Participate as an effective team member in working collaboratively with your leader, peers and relevant others (including from other teams) to achieve business goals,

Health, Safety & Environment:

• Take responsibility for team safety by identifying and rectifying hazards in the respective work locations.

• Demonstrate behaviour in line with all health, safety and environmental standards.
• Participate in relevant safety audits, inspections and observations, and address issues as part of demonstrating safety leadership.
• Perform other tasks as requested

EXPERIENCE

2+ years’ experience in Employee and organisation data management

• Demonstrated experience in SAP HR employee/contractor proficiency
• Demonstrated experience in Success Factors/Employee Central proficiency
• Knowledge Specific to the role:
• • Knowledge of ERP HR - Success Factors and SAP systems (Success Factors, Employee Central)
  • Legislation pertaining to the HR and payroll environment, i.e. PAYE, GDPR, POPI, BCEA, etc.
  • Knowledge and Skills

  Skills required for the role:

  • Customer service delivery (would be advantageous)
  • Strong work ethic and ability to work effectively in a fast-paced, deadline-orientated environment across global footprint
  • Excellent interpersonal skills.
  • Proficient written and verbal communication competency
  • Investigative proficiency.
  • Technical and operational skills
  • System functionality learning
  • Business and process knowledge
  • Resourcefulness and flexibility
  • Self-starter
  • Innovation and continuous improvement mindset
  • Change management
  • Organisational Management tool
  • Technical Skills
  • Strong aptitude for Microsoft Office.
  • Strong aptitude for SAP, Success Factors and reporting tools
  • Social Process Skills
  • • Problem solving
    • Good communication skills
    • Building relationships, initiating and fostering cross boundary collaboration
    • Self-awareness and ability to apply influencing techniques that gain commitment and support
    • Understands self and is aware of own impact on others
    • Drive plan delivery, holding people and self to account.
    • Flexibility – the service will operate in multiple time zones - you may be asked to have a flexible approach to working hours to collaborate with global peers and stakeholders.
    • Good teamwork ability 
    • Displays tolerance and resilience and is not easily discouraged or deterred from achieving required outcomes 
    • Natural curiosity and the ability to learn rapidly, especially in a self-determined way 
    Balances data and information with sound personal judgement 

Contact information

Candice Jeffery