Nelson Mandela University reserves the right not to make an appointment. In considering candidates for appointment into the advertised posts, preference will be accorded to persons from a designated group in accordance with the approved Nelson Mandela University Employment Equity Plan. 

CORE PURPOSE OF JOB

To effectively log incoming calls on the Customer Relations Management System, as well as provide 1^st and 2^nd line end user-focused ICT support to all staff and students.

KEY PERFORMANCE AREAS

• Provides 1^st and 2^nd line ICT support and call logging for all staff and students
• Provides ICT support to students
• Assists and contributes to the ongoing maintenance of a professional first point of contact as frontline support staff for the department

CORE COMPETENCIES

• Strong interpersonal skills
• Possess a thorough understanding and skill of Customer Service Relations management
• Good understanding of Information Security.
• In-depth knowledge of current software and hardware environment
• Conceptualising and Analytical skills
• Problem-solving skills
• Strong written and verbal communications skills
• Good time management and prioritising skills
• Strong technology research skills
• Good conceptual skills with the ability to interface between different systems
• Provide consultation services to customers

REQUIREMENTS

• Grade 12 and Information Technology Qualification will be added advantage
• Two to five years relevant experience.

SCREENING QUESTIONS

SALARY RANGES (Peromnes)

ADDITIONAL INFORMATION e.g. contact person and telephone number, e-mail; etc.

• Cover letter
• Equity targeted groups to be specified on the advert