FRONT OF HOUSE COORDINATOR (Corporate Receptionist) – Century City, Cape Town

R18 000 – R25 000 Per Month depending on qualification and years of relevant experience

Our Client, a Global Financial Services concern is seeking a highly professional Front of House Coordinator to join their team of professionals.

One would describe you as a highly organized, energetic, approachable and adaptable professional who possesses clear, warm and confident communication skills together with proven planning, time management and customer service skills.

You enjoy engaging with people and get genuine satisfaction in creating a great first impression and a positive experience.  Further to this you are solutions orientated, enjoy being part of a team and you care about the small touches that elevate a guest’s experience.

Minimum Requirements:

• Matric Senior Certificate, or an equivalent qualification
• 3-5 years’ relevant front of house or corporate receptionist and administration co-ordination experience gained preferably within the Financial Services/Investment/Corporate/Consulting industry
• Must come with Client-facing experience and have a natural interest in hospitality and service
• Proven proficiency with MS Office i.e. MS Word, MS Excel, MS Powerpoint, MS Outlook
• Punctual/Time Management Skills
• High levels of professionalism and confidentiality
• Own reliable transport and valid driver’s license

Key Duties & Responsibilities:

• Ensure a welcoming environment by greeting all guests, addressing inquiries, and providing relevant information.
• Answering all incoming phone calls in a welcoming tone
• Handle booking of the boardroom and coordinate with service staff to ensure that guests are provided with hospitality.
• Work closely with the Executive Assistant to support the Executive Team
• Support with arranging company events and other related projects
• Support with travel arrangements and courier management
• Assist Human Resources with the ERS Bio reports
• Assist with the onboarding of new joiners by arranging stationery and making sure that the workspace is set up
• Monitor the parking bays and arrange bays for new joiners and any other stakeholders
• Act as a liaison between the front-of-house and back-of-house teams, facilitating smooth communication and ensuring and ensuring seamless coordination of service.
• Assist in coordinating special events and other functions.
• Respond to guest feedback and concerns, aiming to resolve issues promptly and provide exceptional customer service to enhance the overall guest experience.
• Work closely with the service team to ensure well-versed customer service standards and
• operational procedures.
• Monitor the quality of cleanliness and presentation of the front of house.
• Keep track of inventory-related items at the front of house
• Foster a collaborative and positive working environment by promoting teamwork and effective communication among the front-of-house staff
• Attend to all administrative queries, such as courier management and updating an internal telephone list.
• Attend to ad-hoc duties as and when needed by various management

To apply for this role, please forward an updated and detailed copy of your CV to Lameez Herborn: lameezd@elev8recruitment.co.za

Contact information

Lameez Dollie