HOUSEKEEPING STAFF:

• On-going training of all housekeeping staff, ensuring the highest standards are met and maintained
• Identifying and training of leaders within the team
• Staff mentoring and motivation
• Staff wellness
• Staff discipline
• Drawing up and monitoring of staff scheduling, timesheets and leave
• Staff daily meetings
• Staff task planning daily, monthly, annually
• Routine checks on standard of performance
• Bi-annual staff reviews
• Managing the Porters/Male Housekeeping/Maintenance staff
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HOUSEKEEPING:

• Ensuring both internal and external aspects of the houses are maintained in pristine condition
• Managing smaller items relating to maintenance of the houses, managing to completion
• Escalating bigger items to relevant managers, managing to completion

OPERATIONS MANAGEMENT:

• Stock control: Linen, amenities, uniforms, experience equipment, staff quarters, staff uniforms
• Stock takes
• Ordering/procuring of amenities, linen, cleaning stock, uniforms etc
• Annual servicing of equipment
• Budget management for HK department and Staff Uniforms
• Manage communication on the group
• Manage the Laundry
• Attending and contributing to managers meetings
• Ensuring cleanliness and hygiene is maintained on all levels: houses, staff, facilities.
• Manage staff leave and off days
• Develop and update all SOP’s
• Oversea staff monthly planning
• Overseeing the HK involvement in guest experiences
• Manage unforeseen eventualities
• Overseeing operation of vehicles, padel court, tennis court
• Control wastage
• Work closely with Grounds & Maintenance Manager and FOH Manager to ensure smooth, professional and seamless guest experience

SITE INSPECTION & GUEST STAYS:

• Scheduling of staff roster and monitoring daily shift and attendance. Manage changes
• Ensuring the houses are guest ready

Contact information

Jessica