Job Description: Head Guide and Lodge Manager

Location:

Northern Cape, Kgalagadi District, Kathu

Job Type:

Permanent, Full-Time hours

Primary Industry:

Travel, Leisure, Tourism, and Hospitality

Job Duties:

• Managing lodge operations including guest services, housekeeping, and maintenance
• Leading and coordinating safari excursions and nature walks
• Ensuring guest satisfaction and resolving any issues that may arise
• Managing staff, providing training, and overseeing performance
• Handling reservations, check-ins, and check-outs
• Maintaining lodge facilities and ensuring compliance with health and safety regulations
• Developing and implementing marketing strategies to attract guests

Required Qualifications:

• Previous experience in a similar role within the hospitality industry
• Excellent communication and customer service skills
• Strong leadership abilities and the ability to work well under pressure
• Knowledge of wildlife, local attractions, and conservation practises
• Valid driver's licence

Education, Experience, Knowledge, and Skills:

• A degree or diploma in Hospitality Management or related field
• Minimum of 5 years of experience in lodge management and guiding
• Knowledge of reservation systems and basic accounting principles
• Proficiency in Microsoft Office suite
• Ability to multitask and prioritise tasks effectively

Preferred Qualifications:

• Additional certifications in guiding or hospitality management
• Experience working in remote or wilderness lodge settings
• Knowledge of local languages or cultural practises
• Experience in developing and implementing eco-tourism initiatives

Working Conditions:

• Work in a remote lodge setting with limited access to amenities
• Flexible working hours including weekends and public holidays
• Exposure to outdoor elements and wildlife
• Physical fitness and ability to undertake strenuous activities

Contact information

Morah