BizTech Department

The BizTech Department represents the unified business technology organisation of the Group of Companies, and is responsible for the design, development, management, transition and support of all information and technology solutions and services.

Vision

To co-create means and opportunities through the use and interaction with technology, that empower and inspire the its employees, founders and members to achieve their dreams, ambitions and goals.

Strategy

Concept

BizTech is grounded on the concept of “where business (people) and technology meet, opportunities are created that enable greater business outcomes”.

Strategy

• Consists of a set of management practices, tools, organisational structures, forums, culture, and technology governance, designed to ensure that the use of technology and skills are optimised across the business, with the overarching goal of satisfying customer (internal and external) needs and expectations
• Organises and coordinates technology across the company to the benefit of the organisation and its members
• Drives a culture of highly effective and seamless collaboration between IT specialists, product and process owners, business leaders and members, transforming traditional siloed business and technology functions into a unified business technology organisation

The Team

The team is everyone in the BizTech department, and the team is also the greater organisation - our colleagues, leaders, business partners and members - who depend on, and who is empowered by technology.

Service Portfolio

BizTech currently consists of the follow service functions, each responsible for the design, development, management, transition, compliance and support of their respective services:

• Service Operations
• IT Infrastructure
• ERP (Odoo)
• Member Portal
• Project Management Office (PMO)
• Business Intelligence (BI)

Job Title and Level

Job Title                                                   IT Application Delivery Manager

Department                                            BizTech

Functional Area / Team                          Service Operations

Direct Reports                                         Business and Systems Analysts, External Developers and Partners

Skill / Grading Level                                Professionally Qualified & experienced specialists/mid-management

Mobility / Travel                                     Yes

After Hours Support / Standby             Yes

Purpose

The IT Applications Delivery Manager is responsible for the successful delivery, continuous improvement, and operational excellence of assigned business applications. This role acts as a value-enabling partner to Business Owners, ensuring business needs are clearly translated into deliverable outcomes.

You will own the technical delivery pipeline, including DevOps practices such as CI/CD automation, environment readiness, and production support. The goal is to deliver fit-for-purpose, scalable, and secure applications that evolve continuously with business needs.

JOB REQUIREMENTS

Functional Duties and Responsibilities

Application Delivery Leadership

• Lead end-to-end application delivery from ideation to production.
• Manage cross-functional teams including analysts, developers, QA engineers, and vendors.
• Develop and maintain product delivery roadmaps aligned with business priorities.
• Define, implement, and govern the SDLC using Agile and DevOps practices.
• Monitor performance and provide delivery reporting to stakeholders.

Partnership & Co-Ownership

• Serve as a co-product owner with Business Owners.
• Prioritise features with stakeholders, balancing value, risk, and feasibility.
• Define value metrics, MVP scope, and acceptance criteria.
• Govern lifecycle activities: stakeholder validation, feedback incorporation, and roadmap evolution.
• Support budgeting, forecasting, and resource planning.
• Maintain the product backlog and delivery roadmap.

DevOps Engineering & Platform Delivery

• Own and govern the CI/CD pipeline, build automation, and deployment processes.
• Enforce modern engineering practices:

‐       Infrastructure as Code (IaC)

‐       Automated testing and quality gates

‐       Secure release automation

• Govern deployment operations:

‐       Rollback procedures

‐       Monitoring and incident triage

‐       Operational readiness

• Ensure infrastructure alignment (cloud-native/hybrid environments).

Application Lifecycle Management (ALM)

• Govern the full lifecycle: design, deploy, support, and decommission.
• Manage:

‐       Versioning and change control

‐       Patch management

‐       Handover and documentation

‐       End-of-life readiness

External Developer & Partner Management

• Act as the primary liaison and performance manager for outsourced teams and solution partners.
• Establish and manage:

‐       SLAs and milestones

‐       Onboarding and integration quality

‐       Continuous improvement processes

• Evaluate partner performance and resolve blockers or quality issues.

Stakeholder Engagement & Delivery Governance

• Lead structured stakeholder engagement:

‐       Demo sessions

‐       UAT planning

‐       Backlog and roadmap reviews

• Implement governance mechanisms:

‐       Risk and issue tracking

‐       Escalation protocols

• Report on:

‐       Delivery progress and metrics

‐       Application health and incident trends

‐       DevOps maturity and technical risk

‐       Budget and vendor performance

• Lead Quarterly Business Reviews or formal steering meetings as needed.

Continuous Improvement & Quality Assurance

• Champion Agile and Lean practices.
• Lead:

‐       Retrospectives and improvement planning

‐       Delivery KPIs (DORA, lead time, defect rates)

‐       Root cause analysis and improvement loops

Compliance, Security & Governance

• Ensure all practices align with policies and regulatory frameworks.
• Govern:

‐       Audit logging and traceability

‐       Security scanning and application controls

• Collaborate with risk/security teams to align with POPIA, CIS, NIST, etc.

NB:   The responsibilities contained in this document are not exhaustive and management reserves the right to instruct the employee to carry out additional duties or responsibilities which may fall reasonably within the ambit of the position profile or in accordance with operational requirements.

Core Competencies

Essential

Problems solving

Developing Strategies

Is focused on developing strategies; thinks in the longer term and anticipates trends; envisages the future and adopts a visionary approach

Providing Insights

Is focused on continuously improving things; provides insights by identifying key issues; makes intuitive judgements

Exploring Possibilities

Is conceptual when developing ideas; applies theories to problem solving; prefers to learn by thinking and identifying underlying principles

Generating Ideas

Is creative in producing ideas; assumes an original approach when generating ideas; adopts radical solutions

Interpreting Data

Interprets data rationally by quantifying issues; applies technology as a means to evaluating data; evaluates information objectively

Developing Expertise

Is open to taking up learning opportunities; is quick in acquiring knowledge and skills; develops expertise by updating specialist knowledge

Influencing Others

Challenging Ideas

Prepared to disagree and question assumptions; challenges ideas and established views; comfortable arguing own perspective

Adapting Approaches

Embracing Change

Copes with change and variety; tolerates uncertainty and ambiguity; adapts to new challenges

Important

Problems solving

Examining Information

Analyses and processes information; asks probing questions; strives to find solutions to problems

Influencing Others

Convincing People

Is comfortable having to persuade others;  shapes opinions by being outspoken;  seeks to negotiate with others

Making Decisions

Is determined and decides on actions; willingly assumes responsibility; is definitive and stands by own decisions

Adapting Approaches

Team Working

Works participatively with others; is democratic and encourages team contributions; collaboratively involves others in decision-making

Inviting Feedback

Is receptive to feedback and acknowledges criticism; open to critique and critical thinking; gathers feedback from others

Showing Composure

Stays calm and relaxed during events; is not worried and tolerates stress levels; is composed in dealing with pressure

Delivering Results

Meeting Timescales

Is target focused and meets deadlines; is punctual and keeps to schedule; is reliable in finishing tasks

Upholding Standards

Behaves ethically and justly; is discreet and maintains confidentiality; meets commitments by acting with integrity

Managing Tasks

Manages tasks by being organised and methodical; plans activities systematically; sets priorities for tasks

Following Procedures

Conforms and adheres to rules; closely follows instructions and procedures; minimises risks by sticking to processes

Checking Things

Is meticulous in finding errors; ensures accuracy by being thorough and checking details; produces high quality work by being detailed

Taking Action

Takes action to make things happen; uses initiative to start things up; shows drive and invests personal energy

Core Skills

• Strategic thinker with strong delivery discipline
• Systems thinking and analytical mindset
• Strong collaboration across business and technical teams
• Resilience and comfort with ambiguity
• Growth mindset and continuous learning attitude
• Clear, confident communication with technical and executive audiences
• Strong prioritisation and organisational skills

Conformance

All duties, actions and responsibilities must be carried by adhering to company policies, regulatory compliance, standard practices, and the BizTech Operating Framework.

Technical Competencies

Qualifications / Certificates

Education: Bachelor’s in Computer Science / IS / Engineering; Master’s advantageous

Agile/Product: CSPO, SAFe PO/PM, PSM

Project Delivery: PMP, Prince2, AgilePM, ICAgile

DevOps/Engineering: AWS/Azure DevOps, Docker, Kubernetes (CKA/CKAD), Terraform

Governance: ITIL 4, COBIT 2019

Work Experience

Product Ownership: Experience managing backlogs, MVPs, and value streams

Application Delivery: 8+ years’ end-to-end delivery, including support

Agile/Stakeholder Management: Skilled in UATs, demos, backlog reviews

DevOps Engineering: CI/CD, IaC (Terraform), Docker, Kubernetes, deployment strategies

Governance & Security: Familiar with SAST/DAST, change control, compliance

Leadership & Influence: Coaching teams, making delivery trade-offs, engaging stakeholders

KEY PERFORMANCE INDICATORS

Key Performance Areas (KPA) and Key Performance Indicators (KPI) may change from time to time and will be adjusted and communicated as required by management.

KPA / KPI will be adjusted to align with:

• Company/Department Strategy
• Performance/Behavioural Requirements
• Continuous Improvement

Contact information

Wenz