JOB SPECIFICATION: PROCESS ARCHITECT

Industry: Banking / Financial Services

1. Role Overview

We are seeking an experienced Process Architect to lead the design, development and optimisation of enterprise business process architectures across complex organisational environments.

The successful candidate will be responsible for establishing and maintaining end-to-end process architecture, ensuring alignment between business strategy, operating models, business capabilities, technology and organisational objectives.

The role will focus on process standardisation, business process transformation, governance and continuous improvement, ensuring that business processes are efficient, scalable, customer-centric and aligned with strategic business objectives.

2. Key Responsibilities

Enterprise Process Architecture

• Develop and maintain enterprise process architecture frameworks, models and standards.

• Define end-to-end business processes across multiple business units and functional areas.

• Establish process hierarchies, taxonomies, frameworks and process ownership structures.

• Align business processes with enterprise architecture, business capabilities and operating models.

• Identify process dependencies, interfaces, overlaps and opportunities for standardisation.

Business Process Design and Optimisation

• Analyse existing business processes (As-Is) and design optimised future-state (To-Be) processes.

• Identify inefficiencies, operational bottlenecks, duplication and process gaps.

• Develop streamlined processes to improve operational efficiency, service delivery and customer experience.

• Drive process re-engineering and business transformation initiatives.

• Apply Lean, Six Sigma and continuous improvement methodologies.

Process Modelling and Documentation

• Develop detailed process models using BPMN 2.0 standards.

• Produce process maps, workflows, value-chain models and process architecture diagrams.

• Define process activities, business rules, decision points, roles, responsibilities and controls.

• Ensure process documentation is standardised, accurate and maintained.

• Translate complex business requirements into structured process architecture artefacts.

Process Governance and Standards

• Establish process governance frameworks, principles and standards.

• Define process ownership, accountability and performance measurement structures.

• Ensure alignment with organisational policies, operational risk requirements and regulatory controls.

• Monitor adherence to process architecture standards across business units.

• Support process governance forums and stakeholder engagement.

Stakeholder Engagement and Transformation

• Collaborate with business executives, process owners, business analysts, enterprise architects and technology teams.

• Facilitate workshops to understand business requirements and define target-state processes.

• Translate business strategy into actionable process architecture and transformation roadmaps.

• Provide architectural guidance to business transformation and technology implementation programmes.

• Communicate process architecture recommendations to senior management and stakeholders.

Process Performance and Continuous Improvement

• Define process performance measures, KPIs and operational efficiency indicators.

• Identify opportunities for process automation, digitisation and technology enablement.

• Support the implementation of workflow automation and process improvement solutions.

• Monitor process effectiveness and recommend ongoing improvements.

3. Minimum Technical Requirements

• Strong enterprise business process architecture experience.

• Advanced knowledge of BPMN 2.0 process modelling.

• Experience developing As-Is and To-Be process architectures.

• Strong understanding of enterprise process frameworks and methodologies.

• Experience with process governance, standardisation and process ownership.

• Knowledge of Lean, Six Sigma and business process re-engineering.

• Understanding of enterprise architecture and business capability modelling.

• Experience working across complex enterprise environments.

4. Tools and Technologies

Candidates may have exposure to:

• Signavio

• ARIS

• Bizagi

• Sparx Enterprise Architect

• Microsoft Visio

• BPMN 2.0 modelling tools

• Enterprise Architecture tools

5. Qualifications and Experience

Qualifications:

• Bachelor's degree in Business Process Management, Industrial Engineering, Business Management, Information Systems, Information Technology or a related discipline.

• Relevant certifications in Business Process Management, Lean Six Sigma, Enterprise Architecture or process modelling would be advantageous.

Experience:

• 8–10+ years of relevant experience in business process management, process architecture or enterprise process transformation.

• Demonstrable experience designing and implementing enterprise-level process architecture.

• Experience within banking, financial services or other large, complex organisations would be advantageous.

• Proven experience engaging with senior business and technology stakeholders.

6. Key Competencies

• Strategic and architectural thinking.

• Enterprise-wide process design.

• Strong analytical and problem-solving skills.

• Stakeholder management and facilitation.

• Process governance and standardisation.

• Excellent communication and presentation skills.

• Ability to translate business strategy into operational processes.

• Strong attention to detail and documentation.

7. Expected Deliverables

• Enterprise process architecture frameworks and models.

• End-to-end process maps and architecture diagrams.

• As-Is and To-Be process documentation.

• Process taxonomies and hierarchical process structures.

• Process governance frameworks and standards.

• Process improvement and transformation roadmaps.

• Process performance measurement frameworks.

• Recommendations for process automation and optimisation.

8. Ideal Candidate Profile

The ideal candidate will be a seasoned Process Architect with extensive experience in enterprise process architecture, BPMN 2.0 modelling, process governance and business transformation. They should be comfortable operating at both strategic and operational levels, translating complex business requirements into structured, standardised and optimised end-to-end business processes.

Contact information

Ayesha Mohamed