Technical Process Engineer – Banking

Location: Johannesburg, Gauteng
Work Arrangement: Hybrid
Contract Duration: 6 Months
Industry: Banking / Financial Services
Experience Required: 5–8 Years
Employment Type: Fixed-term Contract

Role Overview

Our client in the banking sector is seeking an experienced Technical Process Engineer to support banking technology and process transformation initiatives on a six-month contract.

The successful candidate will be responsible for analysing, documenting, reviewing and optimising complex end-to-end banking processes across business and technology environments.

The role requires someone who can translate business operations into detailed technical process documentation, clearly illustrating workflows, system interactions, integrations, data flows, business rules, dependencies and operational controls.

The ideal candidate will have experience working within banking or financial services, with the ability to collaborate effectively with business stakeholders, technology teams, system analysts, developers, architects, operations and testing teams.

Key Responsibilities

1. End-to-End Process Analysis and Documentation

• Analyse existing banking processes and document current-state (As-Is) workflows.

• Develop future-state (To-Be) process models aligned with business and technology requirements.

• Document detailed operational and technical workflows across banking systems.

• Identify process gaps, inefficiencies, bottlenecks, duplication and control weaknesses.

• Map process activities, decision points, exceptions, hand-offs and dependencies.

• Ensure process documentation accurately reflects how banking transactions and operations function.

2. Technical Process Engineering

• Translate business processes into detailed technical process specifications.

• Document system interactions, application dependencies and integration points.

• Map data flows between upstream and downstream banking systems.

• Document APIs, interfaces, messaging flows, data exchanges and system hand-offs where applicable.

• Identify technical dependencies, process exceptions, failure points and reconciliation requirements.

• Work closely with Business Analysts, Systems Analysts, Solution Architects and Development teams to ensure process designs are technically feasible.

3. Banking Process Knowledge

• Analyse and document banking processes across relevant business and operational areas.

• Understand transaction lifecycles, processing rules, business events and system dependencies.

• Document payment processing, collections, account servicing, transaction processing and posting workflows where applicable.

• Understand the impact of process changes on operational controls, compliance, risk and customer experience.

• Identify opportunities to improve process efficiency, consistency and automation.

4. Stakeholder Engagement

• Facilitate workshops and working sessions with business and technical stakeholders.

• Gather and validate process information from subject matter experts.

• Collaborate with operations, product, technology, risk and compliance teams.

• Obtain stakeholder feedback and ensure documented processes are accurate and complete.

• Support formal business review and approval of process documentation.

5. Process Optimisation and Continuous Improvement

• Identify opportunities for process simplification, standardisation and automation.

• Conduct root-cause analysis to investigate process inefficiencies and operational issues.

• Recommend improvements to workflows, system interactions and operational procedures.

• Assess the impact of proposed changes on existing processes and systems.

• Support the implementation of improved processes and operating models.

6. Documentation Governance and Quality Assurance

• Maintain accurate, structured and traceable process documentation.

• Ensure documentation follows agreed standards, templates and modelling conventions.

• Maintain process version control and documentation repositories.

• Ensure process maps and technical specifications are sufficiently detailed to support development, testing and implementation.

• Validate documentation with relevant business and technology stakeholders.

Minimum Requirements

• Relevant degree or diploma in Information Systems, Business Analysis, Industrial Engineering, Process Engineering, Computer Science, IT or a related discipline.

• 5–8 years of experience in Business Analysis, Process Engineering, Systems Analysis or Technical Process Engineering.

• Demonstrable experience within the banking or financial services industry.

• Strong experience documenting complex end-to-end business and technical processes.

• Experience developing As-Is and To-Be process models.

• Understanding of banking systems, transaction processing and system integrations.

• Experience translating business requirements into technical process documentation.

• Strong stakeholder engagement and workshop facilitation skills.

Technical Skills and Tools

Experience with some of the following:

• Microsoft Visio

• Bizagi Modeler

• BPMN 2.0 process modelling

• ARIS or equivalent process modelling tools

• Jira and Confluence

• Microsoft Office Suite

• SQL and data analysis

• API and systems integration concepts

• REST/SOAP services, XML and JSON

• Data flow and system interface documentation

Advantageous Experience

• Transaction Banking or Corporate Banking exposure.

• Payments, collections, settlements and transaction posting processes.

• Core banking systems and payment platforms.

• Banking modernisation and system migration programmes.

• Experience documenting upstream and downstream application dependencies.

• Exposure to Agile delivery and SDLC environments.

• Business Process Management (BPM) or Lean Six Sigma certification.

• Experience working with developers, testers and solution architects.

Key Competencies

• Strong analytical and problem-solving ability.

• Excellent process modelling and documentation skills.

• Ability to understand complex business and technical environments.

• Strong attention to detail and accuracy.

• Effective communication and stakeholder management.

• Ability to work independently and deliver within tight deadlines.

• Ability to manage competing priorities in a project environment.

Contact information

Yandiswa D