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Assist in organising, coordinating, and participating in events related to learning and teaching, operations, and marketing
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Manage filing systems, mail distribution, student records, marks records, examination administration, and
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general communications.
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Type, format, template, and archive all departmental documentation, including letters, reports, agendas,
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minutes, correspondence, and examination papers.
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Handle all telephonic communication with internal and external stakeholders,
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Coordinate all travel, accommodation, and venue arrangements
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Schedule and arrange meetings; notify staff and stakeholders; record and distribute minutes; and follow up
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on action items.
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Manage all incoming and outgoing mail and oversee its distribution.
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Perform all ITS-related administrative functions, including those related to student records and marks,
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quotations, requisitions, job requests, and budget administration.
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Assist with first-year enquiries and student enrolments.
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Support the department with administrative duties related to operational budgets and financial portfolios.
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Process and facilitate requisitions for materials and services including follow-up procedures in accordance with institutional protocols
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CORE COMPETENCIES
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Knowledge of office management and administrative best practices
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Sound knowledge of university policies, procedures, and administrative systems
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Interpersonal and stakeholder relationship management skills
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Strong financial administration skills, including accuracy in processing financial transactions, budget
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monitoring, requisitions, and record-keeping.
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Marketing support capabilities that contribute to the effective promotion and visibility of departmental
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activities.
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Excellent verbal and written communication skills
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Demonstrated initiative, problem-solving ability, and capacity to manage diverse administrative and
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secretarial responsibilities independently.
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Advanced proficiency in Microsoft Office Suite, institutional systems, and cloud-based collaboration
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platforms
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Strong organisational, planning, and time-management skills,
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Ability to deliver high-quality work under pressure while maintaining accuracy, professionalism, and
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attention to detail within a busy academic department.
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Commitment to confidentiality, professionalism, and ethical handling of sensitive institutional, student, and financial information
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REQUIREMENTS
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Grade 12 or equivalent (e.g. technical qualification).
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2-5 Years relevant and / or working experience
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Experience working in an academic department would be an added advantage
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proficiency in Microsoft office suite and Integrated tertiary software, (ITS).
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Strong verbal and written communication skills
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In depth knowledge of office management and general administrative processes
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Sound knowledge of Mandela University policies and procedures
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