Purpose of the Role

To provide essential support to the sales team by acting as the primary client liaison concerning orders, promotions, and pricing.

Key Responsibilities

• Initiate contact with customers to confirm orders when the relevant sales representative is unavailable.
• Ensure prompt and accurate processing of customer orders.
• Keep customers informed throughout the order preparation process, including updates on unavailable stock or delays.
• Resolve any stock or system-related queries promptly and efficiently.
• Obtain a daily back order list from the warehouse to inform customers and assist in arranging suitable alternatives where necessary.
• Maintain regular communication with the creditors’ department to confirm if customer accounts are on hold, relaying pertinent information to the sales representative.
• Assist the Warehouse and Operations teams during stocktakes.
• Maintain ongoing communication with sales representatives regarding any customer issues or queries.
• Undertake additional tasks as required to support operational needs.

Required Minimum Education & Work Experience

• Matriculation / Grade 12 or equivalent as a minimum educational requirement.
• Minimum of three years’ experience in sales administration.
• Fully bilingual in Afrikaans and English.
• Proven ability to multitask effectively.
• Demonstrated capability to support sales representatives efficiently.

Contact information

kaylynh