REGIONAL OPERATIONS MANAGER 

Operations 

Accountable for regional Operations best practice, integrating various functional activities and ensuring adherence to an operational framework of policies and procedures in order to enable regional operations. This role will work with various closely related variables, spanning across different functional areas and requires an understanding of organisational processes, procedures, standards and controls. 

Job Purpose 

The purpose of this role is to enable achievement of regional Production targets through managing and overseeing all regional activities required for proactive, effective and efficient operations management and to do so in adherence to an operational and financial framework of practices, processes, standards and controls. 

Key Accountabilities and Outputs 

Actively engage at regional level in the End-to-End Sales and Operational Planning Process 

• Contribute to the Material Planning process as well as the execution of the Material Plan for region of responsibility 

• Ensure that the Daily Production / Manufacturing Schedule is aligned to ensure delivery in line with customer requirements 

• Work in conjunction with the Head of Supply Chain Planning and Regional Logistics Manager to guarantee order fulfilment in line with customer requirements, cost, quality and time parameters 

Produce / Manufacture Product 

• Sign-Off on the Master Production / Manufacturing Schedule 

• Monitor the Daily Production / Manufacturing Schedule to ensure timeous product delivery to customers 

• Oversee the entire end to end Production/Manufacturing process for relevant region 

• Accountable for Raw Material Management, Raw Materials and Packaging (Receiving) 

Quality Assurance and Control 

• Monitor the execution and maintenance of an operational QA Framework of practices, processes, policies and procedures, standards and controls for application across region of responsibility 

• Oversee quality assurance assessments and advise on corrective actions where necessary 

Infrastructure Maintenance 

• Ensure that all Infrastructure are maintained to ensure optimal capacity usage and availability  

SHERQ framework, initiatives and communications  

• Monitor the execution and maintenance of a SHERQ Framework of practices, processes, policies and procedures, standards and controls for application across all geographies 

• Monitor SHERQ Compliance in region of responsibility 

• Monitor the implementation and impact of mitigations / corrective actions and provide advice where required 

General Business, Financial and People Management 

• Actively participate in strategic planning and budgeting processes  

• Drive continuous improvement through streamlining and optimising relevant operational practices, processes and systems 

• Ensure adherence to operational and financial frameworks of practices, processes, standards and controls 

• Ensure Adherence to all applicable Safety, Health, Environment and Quality Standards  

• Manage cost drivers and take the necessary action to mitigate financial risk and address variances and discrepancies 

• Ensure that the right people capacity is in place and manage employee performance through effective and goal directed people leadership 

Adherence to the Quality, Food Safety, Health, Safety and Environmental Standards  

• Adherence to Standards: Ensure strict adherence to Quality, Food, Health, Safety and Environmental policies and standards. 

• Enforcement: Enforce all food safety and health regulations, policies, and requirements at all times to guarantee a secure work environment. 

• Personal Hygiene: Maintain exceptional personal hygiene as per the organization’s code of conduct. 

• Contamination Control: Raise awareness about potential physical product contamination and implement control measures to prevent it. 

• Health and Safety Measures: Take reasonable precautions to prevent health and safety hazards. 

Follow the prescribed incident reporting procedure in case of accidents. 

• Knowledge and Compliance: Stay updated with relevant business information, policies, processes, and procedures. Enforce compliance with legislative and statutory requirements, as well as GMP’s (Good Manufacturing Practices). 

• Training: Attend and enforce the implementation of learnings from training sessions related to Quality, Food Safety, and Health and Safety. 

• Housekeeping: Maintain high levels of cleanliness and orderliness within the work environment.  

Qualifications and Experience 

• Post graduate Diploma and Professional Registration / NQF level 8 (Essential) 

• Up to 8 years experience (Operational Execution) Manufacturing; Lean Manufacturing; Finance; Human Resources; Project Management;  

• MS Excel; SAP; MS PowerPoint; MS Word; E Mail 

Key Qualities 

Communication 

• Complex written proposals or presentations aimed at setting or changing strategy for a business unit or an external client Problem Solving 

• Proactive identification of interconnected functional problems, determine impact, patterns and trends, identify best fit alternatives, best practice solutions and anticipate future problems. The role will rely on influence and facts to promote effective problem solving of others. 

Relationships Maintained 

• Groups of individuals at a senior management level inside the organisation  

Behavioural Competencies 

Project Management 

• Conducts team building exercises or events 

• Provides team-based rewards and performance measures 

• Develops a team charter and guidelines boundaries with other teams or business units 

• Provides role clarity and defines boundaries with other teams or business units 

• Clarifies assignments and accountabilities within the team 

Legal and Ethical Conduct 

• Keeps current with all the laws and company policies that govern one’s work activities, or seeks counsel before acting 

• Conforms with all laws and company policies that govern one’s work activities 

• Keeps abreast of changes in standards applicable to one’s profession 

• Acts in accordance with conventional ethical and professional standards 

• Takes action to enforce legal, policy, ethical and professional requirements; exposes violations 

Knowledge of Business 

• Follows systematic, multi-source learning regiment designed to educate oneself quickly: keeps oneself current 

• Describes the important impacts that one has on the success of one’s functional area and on company results; demonstrates a knowledge of the customers business 

• Uses business understanding to make sound decisions and influence the decisions of others 

Continuous Improvement 

• Increases performance expectations when success has been achieved 

• Seeks out sources of information, including trade associations, “best practice” companies, customers, peers, subordinates, etc. 

• Finds ways to fast-adapt improvement ideas to work processes 

• Proactively seeks out resources, alliances, etc., needed to quickly introduce improvements 

Innovation 

• Able to logically generate an evaluate a number of approaches to solving a problem  

• Uses a number of information sources to generate new solutions. 

• Forecasts the potential value an innovative idea, while taking into account risks and opportunities.  

• Able to think "outside the box". 

• Able to think about technology as an enabler of innovation.

Contact information

Lubainah Mncwabe