Our clients reserves the right not to make an appointment. In considering candidates for appointment into advertised posts, preference will be accorded to persons from a designated group in accordance with the approved Employment Equity Plan.

Switchboard Operator (Switchboard Operator)

Overview

Reference
Switchboard Operator

Salary
ZAR0 - ZAR0/month + 0

Job Location
South Africa -City of Cape Town -Cape Town -Newlands

Job Type
Permanent

Posted
10 September 2026

Closing date
21 Sep 2026 21:59


Switchboard Operator | Newlands, Cape Town 

(Monthly Paid)

This highly acclaimed Hotel prides itself on being a respected & progressive employer brand, celebrated for our investment in employee wellness, the broader community & the environment.

The Switchboard Operator ensures all incoming calls are directed to the correct extensions/Departments and assist Guests with all Outgoing Calls. To ensure Emergency procedures are adhered to and follow the instructions from the Evacuation Wardens. Handle all guests’ parcels and ensure they are charged correctly and dispatched.

Key Accountabilities:

  1. All incoming calls answered within prescribed service standards
  2. Accurate routing of calls to correct departments or extensions
  3. Zero missed or incorrect wake-up calls
  4. Timely and accurate recording and delivery of guest messages
  5. Correct escalation of emergency and after-hours calls
  6. Up-to-date switchboard logs and communication records

Minimum Requirements:

  • Matric Required (National Senior Certificate NQF 4)
  • 2 years hotel Front Office or switchboard experience
  • Experience operating multi-line telephone systems
  • Basic knowledge of hotel departments and services
  • Ability to work shifts, weekends, and public holidays
  • Satisfactory criminal record, subject to assessment of the nature, severity, relevance, and recency of any offence.

Key Competencies

  • MS365, Opera.
  • Multi-line switchboard / PBX operation control
  • Call prioritisation during high-volume periods
  • Wake-up call scheduling and monitoring accuracy
  • Message capturing and relay precision
  • Voice clarity, tone control, and call etiquette
  • Emergency call recognition and escalation awareness
  • Rapid information retrieval (extensions, services, staff on duty)
  • Confidential handling of guest and internal information
  • Client-focused
  • Cooperation
  • Performing under Pressure
  • Accuracy
  • Structuring
  • Service-oriented
  • Listening Skills
  • Situational Awareness

Employment Equity

Preference will be given to Employment Equity candidates in line with the Company’s transformation objectives in the Employment Equity Plan.

Why Apply?

  • An empowering work environment.
  • A remuneration package including retirement & other benefits.
  • 21 working days leave per annum.
  • Training and development opportunities.

Closing Date

Please apply by no later than 21 September 2026


Contact information

Caroline Naidoo