DEBTORS ADMINISTRATOR

Reporting to: Accountant

We are seeking a diligent and organised Debtors Administrator to join our finance team. The successful candidate will play a key role in managing accounts receivable, supporting arrears processes, and liaising with legal and leasing departments to ensure the accuracy and integrity of tenant accounts.

Key Responsibilities:

• Reconcile all accounts on a monthly basis to ensure accuracy.
• Assist with the arrears process and provide support to the legal department as required.
• Issue Letters of Demand promptly and follow up on outstanding accounts.
• Negotiate, draught and finalise settlement agreements with tenants.
• Produce and present arrears reports to Accountants on a monthly basis.
• Support legal representatives by providing leases, tenant transaction histories, and other relevant documents.
• Refer major disputes to the leasing, financial, or legal teams as necessary.
• Respond to tenant queries, escalating to finance, leasing, or legal departments when appropriate.
• Verify tenant terms against lease agreements and direct technical queries on lease interpretation to the leasing or legal department.
• Ensure strict compliance with the arrears management policy.
• Maintain daily Age Analysis and perform credit control activities.
• Ensure accuracy of tenant information on the MDA system and prepare adjustments for Accountants.
• Communicate effectively with Centre Managers, leasing, and finance teams regarding tenant queries.
• Assist with pre-billing processes for each building to guarantee accurate monthly billings.
• Collect Turnover Certificates, update MRI and CRM systems, and prepare calculations for Accountants’ review.
• Log all utility queries on the RMS Portal and notify the utility administration team.
• Allocate all receipts accurately and promptly.

Candidate Requirements:

• Excellent command of the English language (spoken, read, and written).
• Previous experience in debt collection and administration within the property management sector is advantageous.
• Strong reconciliation and analytical skills are desirable.
• Ability to meet month-end deadlines consistently.
• A proactive team player who follows company processes and takes initiative when necessary.
• Proficiency in MS Outlook is essential, with the ability to manage a high volume of emails and demonstrate good email etiquette.
• Experience working with MDA systems is beneficial.
• Basic skills in MS Word and MS Excel are sufficient.
• Well-groomed, neat, flexible, reliable, and organised.

Contact information

Danté Stevens